Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Raichelle Pavy Johnson

Pembroke

Summary

I am pursuing an administrative opportunity that provides long-term professional growth and utilises my strengths, skills and experience.

Overview

14
14
years of professional experience

Work History

Trainee Customs Officer- Customs Department

Government of Bermuda
07.2024 - Current
  • Check BCDs and supporting documentation for accuracy
  • Ensure correct amount of duty is collected
  • Input data into daily and monthly excel logs sheets
  • Input data into Customs' systems
  • Utilise Tariff Classifications and CPC codes
  • Provide courteous service when assisting the public and stakeholders
  • Carry out parcel searches and utilise x-ray inspection system
  • Seize or detain any restricted or prohibited goods found
  • Act as an agent on behalf of BPS, DOH, and DENR

Administrator

Azzario Painting Co.
10.2022 - 04.2024
  • Schedule and attend appointments for site visits
  • Formulate estimates and invoices
  • Respond to telephone and email queries
  • Order painting materials and supplies
  • Perform accounts payable to vendors for materials
  • Perform accounts receivable for client deposits and payment plans
  • Created company logo, business cards, invoices and receipts via Canva
  • Created social media advertisments

Receptionist- Facilities Department

CHUBB Insurance (Temp via Platinum Group)
07.2022 - 09.2022
  • Greet all internal and external clientele entering lobby
  • Welcome and direct guest, monitor guest sign-in book
  • Maintain professional and safe reception area
  • Switchboard operation, answer and direct phone calls using employee directory hub
  • Accept and distribute mail, special deliveries and items for collection
  • Monitor meeting room calendar and arrange transportation
  • Assist with facility related issues

Administrator- Client Relationship Department

Quilter Private Client Advisers
10.2020 - 04.2022
  • Create client packs and utilise Xplan for client relationship management
  • Answer client queries, handle complaints, liaise with Paraplanners and Advisers
  • Formulate monthly reports and exported to PowerPoint
  • Assist with letter preparation, proofreading, data entry and e-filing
  • Book appointments, arrange meeting rooms and parking
  • Welcome and direct guest and clients to the appropriate personnel
  • Manage and maintain a professional reception area and screen and forward incoming calls
  • Liaise with IT to fix any system issues
  • Liaise with facilities management company for maintenance and repairs
  • Receive and distribute daily mail/deliveries then prepare daily outbound mail/ parcels
  • Order stationery, branded material, office and kitchen supplies then monitor and organise inventory
  • Support and liaise with the Events team, prepare gift bags and name badges for events
  • Order catering for meeting, events and seminars

Receptionist/ Administrator

E & B Trading Co. Ltd.
09.2016 - 07.2020
  • Answer phone queries, direct calls, check voicemails, take messages and email correspondence
  • Provide outstanding and courteous customer service
  • Complete vouchers, purchase orders and customs clearance forms for new inventory
  • Implement inventory system during stock taking to ensure accuracy
  • Verify inventory counts and data entry in Windward System 5 for inventory control
  • Prepare order reports and estimates
  • Reorganise e-filing and create templates, signs and promotional assets
  • Perform filing, copying, scanning and typing company letters
  • Schedule appointments, liaison with other departments, monitor and order stationary and run errands
  • Monetary transactions; light accounts receivables and reconciliation of daily cash deposit
  • Assist with weekly payroll; timesheet collection, queries and preparation

Customer Service Associate

Brown & Co.
08.2013 - 05.2016
  • Provide outstanding customer service in; tourism, clothing and shoes, home décor, perfume and Bookmart
  • Perform monetary transactions on Point of Sales system, verify and reconcile cash floats daily
  • Utilise IBID Inventory control systems for monitoring, searching, and locating books
  • Ensure adequate availability of merchandise
  • Keep sales floor and work area compliant with health and safety standards

Office Intern- Accounts Department

BF&M
09.2011 - 11.2013
  • Maintain Excel spreadsheet for monthly reconciliation of overseas client account
  • Utilise AS400 and Microsoft Dynamics Great Plains software for client account management
  • Provide administrative support; data entry, printing web receipts, reconciliation matching processes
  • Complete file and document storage projects
  • Implemented filing system for bank statements
  • Verification of audit samples and errand runs as required

Education

Bachelor of Business Administration - Management And Marketing

Mount Saint Vincent University
05.2020

Associate of Arts - Business Administration

Bermuda College
05.2016

Skills

  • Microsoft Office Suite
  • Xplan CRM
  • Spreadsheet
  • Excellent communication skills, both written and verbal
  • First Aider
  • Highly organised
  • Adaptable to new software
  • Multi-tasker
  • Planning and problem-solving skills

References

References provided upon request

Timeline

Trainee Customs Officer- Customs Department

Government of Bermuda
07.2024 - Current

Administrator

Azzario Painting Co.
10.2022 - 04.2024

Receptionist- Facilities Department

CHUBB Insurance (Temp via Platinum Group)
07.2022 - 09.2022

Administrator- Client Relationship Department

Quilter Private Client Advisers
10.2020 - 04.2022

Receptionist/ Administrator

E & B Trading Co. Ltd.
09.2016 - 07.2020

Customer Service Associate

Brown & Co.
08.2013 - 05.2016

Office Intern- Accounts Department

BF&M
09.2011 - 11.2013

Bachelor of Business Administration - Management And Marketing

Mount Saint Vincent University

Associate of Arts - Business Administration

Bermuda College

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Raichelle Pavy Johnson