Raichelle Pavy Johnson
Pembroke
Summary
I am pursuing an administrative opportunity that provides long-term professional growth and utilises my strengths, skills and experience.
Overview
14
14
years of professional experience
Work History
Trainee Customs Officer- Customs Department
Government of Bermuda
07.2024 - Current
- Check BCDs and supporting documentation for accuracy
- Ensure correct amount of duty is collected
- Input data into daily and monthly excel logs sheets
- Input data into Customs' systems
- Utilise Tariff Classifications and CPC codes
- Provide courteous service when assisting the public and stakeholders
- Carry out parcel searches and utilise x-ray inspection system
- Seize or detain any restricted or prohibited goods found
- Act as an agent on behalf of BPS, DOH, and DENR
Administrator
Azzario Painting Co.
10.2022 - 04.2024
- Schedule and attend appointments for site visits
- Formulate estimates and invoices
- Respond to telephone and email queries
- Order painting materials and supplies
- Perform accounts payable to vendors for materials
- Perform accounts receivable for client deposits and payment plans
- Created company logo, business cards, invoices and receipts via Canva
- Created social media advertisments
Receptionist- Facilities Department
CHUBB Insurance (Temp via Platinum Group)
07.2022 - 09.2022
- Greet all internal and external clientele entering lobby
- Welcome and direct guest, monitor guest sign-in book
- Maintain professional and safe reception area
- Switchboard operation, answer and direct phone calls using employee directory hub
- Accept and distribute mail, special deliveries and items for collection
- Monitor meeting room calendar and arrange transportation
- Assist with facility related issues
Administrator- Client Relationship Department
Quilter Private Client Advisers
10.2020 - 04.2022
- Create client packs and utilise Xplan for client relationship management
- Answer client queries, handle complaints, liaise with Paraplanners and Advisers
- Formulate monthly reports and exported to PowerPoint
- Assist with letter preparation, proofreading, data entry and e-filing
- Book appointments, arrange meeting rooms and parking
- Welcome and direct guest and clients to the appropriate personnel
- Manage and maintain a professional reception area and screen and forward incoming calls
- Liaise with IT to fix any system issues
- Liaise with facilities management company for maintenance and repairs
- Receive and distribute daily mail/deliveries then prepare daily outbound mail/ parcels
- Order stationery, branded material, office and kitchen supplies then monitor and organise inventory
- Support and liaise with the Events team, prepare gift bags and name badges for events
- Order catering for meeting, events and seminars
Receptionist/ Administrator
E & B Trading Co. Ltd.
09.2016 - 07.2020
- Answer phone queries, direct calls, check voicemails, take messages and email correspondence
- Provide outstanding and courteous customer service
- Complete vouchers, purchase orders and customs clearance forms for new inventory
- Implement inventory system during stock taking to ensure accuracy
- Verify inventory counts and data entry in Windward System 5 for inventory control
- Prepare order reports and estimates
- Reorganise e-filing and create templates, signs and promotional assets
- Perform filing, copying, scanning and typing company letters
- Schedule appointments, liaison with other departments, monitor and order stationary and run errands
- Monetary transactions; light accounts receivables and reconciliation of daily cash deposit
- Assist with weekly payroll; timesheet collection, queries and preparation
Customer Service Associate
Brown & Co.
08.2013 - 05.2016
- Provide outstanding customer service in; tourism, clothing and shoes, home décor, perfume and Bookmart
- Perform monetary transactions on Point of Sales system, verify and reconcile cash floats daily
- Utilise IBID Inventory control systems for monitoring, searching, and locating books
- Ensure adequate availability of merchandise
- Keep sales floor and work area compliant with health and safety standards
Office Intern- Accounts Department
BF&M
09.2011 - 11.2013
- Maintain Excel spreadsheet for monthly reconciliation of overseas client account
- Utilise AS400 and Microsoft Dynamics Great Plains software for client account management
- Provide administrative support; data entry, printing web receipts, reconciliation matching processes
- Complete file and document storage projects
- Implemented filing system for bank statements
- Verification of audit samples and errand runs as required
Education
Bachelor of Business Administration - Management And Marketing
Mount Saint Vincent University
05.2020
Associate of Arts - Business Administration
Bermuda College
05.2016
Skills
- Microsoft Office Suite
- Xplan CRM
- Spreadsheet
- Excellent communication skills, both written and verbal
- First Aider
- Highly organised
- Adaptable to new software
- Multi-tasker
- Planning and problem-solving skills
References
References provided upon request
Timeline
Trainee Customs Officer- Customs Department
Government of Bermuda
07.2024 - Current
Administrator
Azzario Painting Co.
10.2022 - 04.2024
Receptionist- Facilities Department
CHUBB Insurance (Temp via Platinum Group)
07.2022 - 09.2022
Administrator- Client Relationship Department
Quilter Private Client Advisers
10.2020 - 04.2022
Receptionist/ Administrator
E & B Trading Co. Ltd.
09.2016 - 07.2020
Customer Service Associate
Brown & Co.
08.2013 - 05.2016
Office Intern- Accounts Department
BF&M
09.2011 - 11.2013
Bachelor of Business Administration - Management And Marketing
Mount Saint Vincent University
Associate of Arts - Business Administration
Bermuda College
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