Jordon Lindsay
Hamilton
Overview
6
6
years of professional experience
Work History
Technical Support Analyst
Bermuda Hospitals Board
06.2022 - Current
- Hp desktop/laptop support
- Tier 1 and 2 software/desktop support
- Tier 2 and 3 printer support
- User/permission management with Active Directory
- Mobile Device Management using Maas360 and Microsoft Intune
- Ticket Management with Freshservice
- Enovate Medical Workstation on Wheels support
- Liaising with external vendors
- Workstation installments/relocations
- Conference room support
- File/permission management with file server
Help Desk Analyst
Belco
09.2021 - 05.2022
- Tier 1 and 2 hardware/software support
- Tier 1 and 2 printer support
- User/permission management with Active Directory
- Ticket management with ManageEngine Service Desk Plus
- Software management with Microsoft System Center Configuration Manager
- Network cabling
- Workstation installments/relocations
- Answering Phones
- Office 365 support
- Conference room support
Summer Student - Help Desk Analyst
Belco
05.2018 - 09.2021
- Tier 1 and 2 hardware/software support
- Tier 1 and 2 printer support
- User/permission management with Active Directory
- Ticket management with ManageEngine Service Desk Plus
- Software management with Microsoft System Center Configuration Manager
- Network cabling
- Workstation installments/relocations
- Answering Phones
- Office 365 support
- Conference room support
- Report building using Google Analytics
Education
Bachelor of Science - Computer Science
Saint Mary's University
09.2021
Associate of Science - Computer Science
Bermuda College
05.2017
Skills
- Active Directory
- DHCP
- Office 2016/365
- Network Cabling
- Windows support
- Customer Service
Profile
Adaptable and motivated I.T. professional with over 5 years experience in Service Desk and Tech Support. Specializing in both remote and field support.
Timeline
Technical Support Analyst
Bermuda Hospitals Board
06.2022 - Current
Help Desk Analyst
Belco
09.2021 - 05.2022
Summer Student - Help Desk Analyst
Belco
05.2018 - 09.2021
Bachelor of Science - Computer Science
Saint Mary's University
Associate of Science - Computer Science
Bermuda College
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