DAVID PILGRIM
Hamilton
Summary
Dynamic Advanced Emergency Medical Technician with Bermuda Hospitals Board, skilled in vital signs monitoring and emergency vehicle operation. Proven ability to enhance patient care through effective communication and teamwork. Successfully mentored new EMTs, fostering professional growth while maintaining high standards in emergency management and documentation. Committed to community outreach and education.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Advanced Emergency Medical Technician
Bermuda Hospitals Board
11.1994 - 10.2025
- Assisted in patient assessments and emergency response protocols.
- Learned to operate medical equipment and maintain supplies efficiently.
- Supported senior EMTs during patient transport and care procedures.
- Collaborated with healthcare teams to ensure effective communication during emergencies.
- Participated in training sessions to enhance emergency medical knowledge and skills.
- Maintained cleanliness and functionality of emergency medical vehicles and equipment.
- Engaged in community outreach programs to promote awareness of emergency services.
- Mentored new EMTs, sharing valuable experience and guidance for successful career progression within the field.
Check-in Agent
Air Canada
01.1996 - 06.2006
- Managed passenger check-in processes, ensuring timely and accurate boarding procedures.
- Coordinated with ground staff to streamline luggage handling operations, enhancing overall service efficiency.
- Trained new team members on check-in protocols and customer service excellence standards.
- Resolved passenger inquiries and complaints effectively, improving customer satisfaction ratings significantly.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Check-in Agent
Continental Airlines
04.1998 - 07.2000
- Oversaw implementation of digital check-in systems, increasing operational efficiency and reducing wait times.
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
Cashier
White and Sons Groceries
07.1993 - 11.1994
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Trained new staff on checkout procedures and customer service standards.
- Developed rapport with regular customers, fostering loyalty and retention.
- Streamlined checkout process by optimizing lane operations during peak hours.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma - General Education
Whitney Institute
Bermuda06.1991
Skills
- Vital signs monitoring
- Emergency vehicle operation
- Airway management
- Intravenous therapy
- Stroke management
- Behavioral emergencies
- Documentation and reporting
- Patient care
- Basic life support
- Emergency management
Accomplishments
Overseas Training and Experience
Certification
- AEMT - Advanced Emergency Medical Technician
- Heavy Truck/Intermediate license
- CPR
- First Aid
Timeline
Check-in Agent
Continental Airlines
04.1998 - 07.2000
Check-in Agent
Air Canada
01.1996 - 06.2006
Advanced Emergency Medical Technician
Bermuda Hospitals Board
11.1994 - 10.2025
Cashier
White and Sons Groceries
07.1993 - 11.1994
High School Diploma - General Education
Whitney Institute