Summary
Overview
Work History
Education
Skills
Timeline
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JANITA HENDRICKSON

PEMBROKE

Summary

Reliable customs officer with over 21 years of experience in the customs department. Excellent reputation for being dependable to act independently or alongside senior customs officer as well as with peers. Successful at managing multiple priorities under pressure. Willingness to take on added responsibilities to meet departments goals.

Overview

27
27
years of professional experience

Work History

Customs Officer

Customs Department
03.2003 - Current
  • Collecting and protecting revenue
  • Enforcing customs, immigration, and agriculture law and regulations
  • Facilitating flow of legitimate trade and travel
  • Conducting inspections of individuals and conveyances arriving to prevent illegal entry of prohibited goods and smuggling of illegal drugs and other contraband
  • Act in absence of senior customs officer
  • Proficient in E1 end of day functions
  • Created training manual for members of team members new to cargo freight area
  • Interacted with carriers and other agencies to provide guidance on admissibility and compliance
  • Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements
  • Train new personnel regarding department operations, policies and services
  • Sought out extra training opportunities to enhance customer relationship management abilities

Operations Officer

Aircraft Services Bermuda
08.2002 - 08.2005
  • Arrange accommodations, transport and catering for private jet crew upon request
  • Created invoices for services
  • Communicated with Immigration and Customs for flight and passenger clearance
  • Compiled training materials for new employees
  • Transmitted flight plans and arrival reports to flight and air traffic control centers
  • Supported operations by managing professional communications, tracking data and managing records
  • Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations
  • Maintained flight logs on incoming and outgoing flights and individual flights
  • Processed local and cross-country flight clearances and checked accuracy of flight plans

Airline Customer Service Agent

Delta Air Lines Bermuda
09.1997 - 08.2002
  • Processed passengers, assisted with lost baggage, and delivered announcements
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
  • Accepted payments and processed refund and cancellation requests
  • Provided high level of customer service to each person by engaging customer and effective interpersonal skills
  • Carried out day-day-day duties accurately and efficiently
  • Developed team communications and information for meetings as Team Leader
  • Demonstrated respect, friendliness and willingness to help wherever needed

Education

Associate of Arts - Criminal Justice

Ashworth College
Atlanta GA (online)
08.2010

High School Diploma -

YHED Teen Services
Bermuda
06.1992

Skills

  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Cultural Awareness
  • Life Coach
  • Empathetic and Genuine Leadership
  • Training and Mentoring
  • Outstanding Communication Skills
  • Crisis management

Timeline

Customs Officer

Customs Department
03.2003 - Current

Operations Officer

Aircraft Services Bermuda
08.2002 - 08.2005

Airline Customer Service Agent

Delta Air Lines Bermuda
09.1997 - 08.2002

Associate of Arts - Criminal Justice

Ashworth College

High School Diploma -

YHED Teen Services

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JANITA HENDRICKSON