Ashley E. Smith

Maintained human resources information system and kept employee files up to-date and accurate.

• Improved staff morale by implementing grade, salary, and benefits programs in accordance with established standards.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Liaised with international candidates effectively to submit successful work permit applications.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Acted as staff member advocate, encouraging and supporting department leaders to identify and resolve conflicts.

• Providing overall support to General Manager and Managing Director within resort.
• Drafted and prepared meeting agendas and minutes for internal department head meetings.
• Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
• Maintained corporate records, personal financial statements, and employee personnel files.
• Preparing high-quality digital marketing materials to promote resort.
• Designed and revamped graphics and digital content such as menus and other marketing strategies for resort.

• Strong ability to teach via demonstration and interaction with all ages.
• Choreographed, planned, and oversaw group and solo dance performances.
• Assisted with coordination and administration of dance program events.
• Offered one-on-one instruction to students by appointment.
• Worked in team-based environment to uphold quality and continuity of performances.
• Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Responded to telephone, email, and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

• Answered multi-line phone system and greeted callers enthusiastically.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Used internal software to process reservations, check-ins and check-outs.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.

• Perform secretarial work and provide senior managers with day-to-day administrative support, answering phone calls, managing correspondence, and assist in overall charity event success.
• Preparing high-quality digital marketing materials to promote events.

• Provided support to group event clients by performing duties in accordance with applicable standards, policies, and regulatory guidelines to execute successful events.