Megan Rumbelow

• Assist with daily tasks of running the spa to ensure exceptional guest satisfaction; including, but not limited to:
• Managing guests' requests, queries and reservations in person, online and by telephone. Working proficiently with spa software; oversee bookings with accurate calendar management; organise spa group bookings efficiently
• Facilitating smooth spa and boutique operations, performing daily opening and closing functions.
• Organising continuous facilities cleaning, minimising risk and maintaining professional appearance.
• Coordinating and collaborating with other hotel departments for marketing and creating new ideas and experiences for guests.
• Solving administrative and customer service issues with knowledgeable assistance and friendly support
• Assist to lead and motivate the team for a dynamic, positive and evolving spa environment
• Assist with inventory, stock control and to management
• Provide spa treatments during group bookings and/or by request

• Lead a small team in creating an outstanding, high quality customer experience through skills, training and treatment availability
• Supervise staff on shifts and delegate daily responsibilities such as spa maintenance, utmost customer care and treatment room preparation and encourage a positive and productive working environment
• Develop and advertise specials, treatments and packages to promote repeat business
• Create staff rotas and schedule appraisals, ensuring employee satisfaction and progression
• Manage customer suggestions, reviews and complaints; maintaining a high level of customer care and ensuring excellent reviews
• Assist to create new experiences for the spa and hotel in collaboration with other departments; attend manager meetings
• Keep abreast of industry trends

• At the Loren Hotels
• Guide patrons to tables, informing guests of the day's food and drink specials
• Book reservations and manage overall layout to establish a smooth service with all staff
• Assist with Restaurant captain and managers to ensure outstanding service and experiences
• Awarded Employee of the Month 2023

• Performed a variety of massage modalities, clinical and customized facials, massages and waxing
• Administrative tasks such as appointment booking, inventory and customer transactions
• Assisted in the training of new staff
• Increased revenue and retention by over 60%

Association secretary

• Provided sports and remedial treatments and assisted stretch therapy to clients
• Conducted business administration, including operating the booking system, bookkeeping
• Advertising and managing the company's finances.