Wendy Butterfield
Warwick,Bermuda
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Administration Assistant (Acting) – (Civil)
Supreme Court
07.2024 - Current
- · Administrative support to the Chief Judges, Justices, and Assistant Justices. The Supreme Court Registry and the Assistant Registrars.
- · Call to the Bar, Registered Associates, and Notary Public Certificates.
- · Process and issue filing for Lawyers.
- · Ensure submissions follow the rules as laid out by the Bermuda Bar Association and the Rules of the Supreme Court.
- · Relief Front Desk Administrator.
- · Assist in the Court of Appeal.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Court Associate
Supreme Court
08.2018 - Current
- Maintain file system (electronic and manual)
- Attends to Judges in Supreme Court, Court of Appeal, and Chambers
- Escorts Judges into Court at appropriate times and swears in jury when it becomes necessary
- Accompanies the Judge during visits to scenes of the crime, and retains custody of exhibits and court files in the event the Judge needs to refer to them
- Swearing in witnesses during trials and takes verdicts from the foreperson of the jury
- Answer general questions from the public and lawyers
- Performs such other duties, assigned by the Registrar, Assistant Registrar, and the Litigation Officer.
- Monitored customers for signs of security concerns and escalated issues to management.
Court Associate in Traffic/Criminal Department
Magistrate Court
03.2008 - 09.2018
- Assisting Magistrate, Court Officer, and General Public as necessary
- Attendance in Traffic Court
- Preparing warrants and other court document according to procedure and relevant legislation
- Performing cashiering duties, on a relief basis as directed
- Communicate with the General Public or Counsel concerning the disposition of their cases
- Answering queries in person or by telephone as required
- Maintain file system (electronic and manual)
- Perfuming other duties as required.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
Acting Administrative Assistant
Magistrate’s Court
10.2012 - 01.2013
- Performing various administrative duties related to the operation and delivery of the Criminal/Traffic Court matters
- Preparing files, dockets, and case management duties and ensuring that all action items related to court proceedings are executed accurately and in a timely manner
- Managing correspondence with various law firms, internal & external divisions, and higher courts: prepares preliminary inquiry documents for indictable offense proceedings
- Daily management of the Court; including briefing the Magistrate on priority matters as well as key information filed for the record
- Compilation of weekly court dockets and dissemination for electronic upload and public view
- Arranging appointments with police detectives, animal wardens, and any other persons seeking special permission to execute their duties under Bermuda Law, requiring magisterial approval
- Completing all required documentation following each Court hearing, including arranging bail applications, electronic device provisions, court reports, referrals, and any other related tasks.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Certificate -
Certificate in Legal Studies- Cilex Level 2
Bermuda07.2012
High School Diploma -
Adult Education-GED Certificate
Bermuda07.2006
Skills
- Preparing Files
- Support Judge's
- Customer Interaction
- Customer Assistance
- Interpersonal skills
Timeline
Administration Assistant (Acting) – (Civil)
Supreme Court
07.2024 - Current
Court Associate
Supreme Court
08.2018 - Current
Acting Administrative Assistant
Magistrate’s Court
10.2012 - 01.2013
Court Associate in Traffic/Criminal Department
Magistrate Court
03.2008 - 09.2018
Certificate -
Certificate in Legal Studies- Cilex Level 2
High School Diploma -
Adult Education-GED Certificate
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