Vinu Clay
Warwick
Summary
Professional administrator adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
9
9
years of professional experience
Work History
Operations Administrator
Transitional Community Services
Pembroke, Bermuda
10.2021 - Current
- Evaluate current operational practices and suggested improvement strategies.
- Support the team by handling all administrative tasks.
- Manage the charity’s office systems (e.g. databases, filing, scheduling).
- Coordinate volunteers, and make sure shifts/events are adequately covered.
- Handle internal communications, ensuring everyone is up to date with policies and schedules.
- Support management with diary management, meeting prep, and note-taking.
- Maintain and update contact databases, such as donors, volunteers, and partners.
- Handle mail, answer phones, and manage email correspondence.
- Order and maintain supplies, equipment, and materials for the office or events.
- Assist with event planning—booking venues, coordinating logistics, and liaising with vendors.
- Ensure IT systems (printers, networks, shared drives) are functioning or flagged for repair.
- Process invoices, expenses, and petty cash records.
- Help with budget tracking or reporting for audits or funding.
- Ensure compliance with data protection, health and safety, and charity regulations.
- Prepared and distributed weekly meeting minutes to ensure accurate record-keeping and team alignment
- Coordinate with fundraising, outreach, or program teams to support events and campaigns.
- Provide admin support for grant applications, donor communications, and impact reporting.
- Maintain up-to-date records of beneficiaries, projects, and volunteers.
- Provided answers regarding our referral process via phone and email, typically within 2 hours.
Senior Sales Associate
Bate's
7 Marsh Lane, Devonshire, DV06
07.2016 - 10.2021
- Exceeded company-defined sales quotas.
- Greet customers in a timely fashion, while quickly determining their needs
- Respond to all customer inquiries thoroughly and professionally
- Answer customer questions about product availability and shipment times
- Place special merchandise orders for customers
- Answer customer emails/telephone calls promptly and in an appropriate manner
- Alert customers to upcoming sales events and promotions
- Prepare merchandise for sales floor
- Communicate all store initiatives and promotions to customers to generate return business
- Clean appliances on sales floor
- Provide an elevated customer experience to generate a loyal clientele
- Complete sales transactions via the telephone, email and in person
- Met or exceeded sales objectives on consistent basis to drive company growth
- Prepare all cash/cheque bank deposits for the showroom
- Developed a deep understanding of the company's products and services to effectively communicate their benefits to potential customers.
- Built relationships with customers and community to promote long term business growth.
- Managed approximately 20 incoming calls and emails per day from customers
Education
Certificate - Human Resources Management Certificate
Bermuda College
Paget, Bermuda2020
Honours Bachelor Degree of Science - Psychology & Criminology
University Of Toronto
Toronto, Canada2010
International Baccalaureate Diploma -
International Baccalaureate Program at the Bermuda High School for Girls
Hamilton, Bermuda2005
Skills
- Experienced with MS Office productivity tools
- Experience in cash flow management
- Client relationship management
- Analytical problem-solving
- Detail-oriented approach
- Exceptional communication skills
- Verbal and written communication
- Logistics management
- Document management
- Scheduling coordination
- Operational planning
- Inventory coordination
Timeline
Operations Administrator
Transitional Community Services
10.2021 - Current
Senior Sales Associate
Bate's
07.2016 - 10.2021
Certificate - Human Resources Management Certificate
Bermuda College
Honours Bachelor Degree of Science - Psychology & Criminology
University Of Toronto
International Baccalaureate Diploma -
International Baccalaureate Program at the Bermuda High School for Girls