Vintage Lightbourne-Thomas

• Fielded customer questions to share information about products, availability, and pricing.
• Assisted customers with prompt and polite support in-person and via telephone.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

• Collaborated with team members on financial projects, resulting in more efficient workflows and timely completion.
• Continuously sought opportunities for professional growth through asking questions and taking notes to increase my skills in this industry.
• Analyzed financial statements made to the firm, while also performing payments.

• Welcomed customers and helped determine their needs.
• Resolved customer complaints independently or with aid of supervisor.
• Completed order entries and verified correctness with customers to reduce post-order errors.
• Accurately handled cash register transactions while providing excellent customer service.
• Restocked inventory to prepare for next day service.

• Greeting customers upon entry to increase customer satisfaction.
• Took orders and confirmed them with the customers to reduce post-order errors.
• Performed cash, card and check transactions to complete customer purchases.
• Disinfected high-touch surfaces and restocked to prepare for next-day service.
  

Working here I have learned many different great qualities of a great boss and a great co-worker. I have also seen bad qualities and been shown the what-not-to-dos. These qualities will increase my working performance in the future and will also make me a better person. In addition, I have increased my customer service attributes.