VENICIA DANIELS
Sandys
Summary
To work in a position where I can make use of my strong organizational skills while acquiring opportunities for training and advancement. Also I am a highly-motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills.
Experience Daily Preparation of customers bills and letters (stuffing and franking).
- Delivery of internal mail and drop off/pick up using company vehicle for different business units with the company.
- Inputted data in excel.
- Called customers to assist with updating information in the system.
- Organized and maintained documents, files and records.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Monitored office supplies to replenish needed inventory before depletion.
- Trained employees on best practices and protocols in case of my absence.
- Worked independently operating the bar in a busy restaurant environment.
- Maintained a clean, organized bar area and stocked necessary supplies.
- Prepared garnishes such as lemon wedges, olives, onions, celery sticks.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
- Interacted pleasantly with guests when performing daily duties.
- Performed opening and closing duties including restocking supplies.
- Assisted in setting up the bar for service shift.
- Shelly Leman, Managing Director at Belco/Liberty, #337-1483 also see attatched written references. Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided drink suggestions to customers based on their preferences.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Adhered to state regulations regarding serving alcohol responsibly.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Experience Mail Administrator
BELCO
Pembroke, Bermuda
01.2008 - 06.2024
- Daily Preparation of customers bills and letters (stuffing and franking).
- Delivery of internal mail and drop off/pick up using company vehicle for different business units with the company.
- Inputted data in excel.
- Called customers to assist with updating information in the system.
- Organized and maintained documents, files and records.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Monitored office supplies to replenish needed inventory before depletion.
- Trained employees on best practices and protocols in case of my absence.
Service Bartender (Night Job)
Portofino
Pembroke, Bermuda
07.2005 - 12.2008
- Worked independently operating the bar in a busy restaurant environment.
- Maintained a clean, organized bar area and stocked necessary supplies.
- Prepared garnishes such as lemon wedges, olives, onions, celery sticks.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided drink suggestions to customers based on their preferences.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Adhered to state regulations regarding serving alcohol responsibly.
Room Attendant
Pompano Beach Club
Southampton, Bermuda
07.2006 - 05.2007
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
- Interacted pleasantly with guests when performing daily duties.
- Performed opening and closing duties including restocking supplies.
On Call Bartender Nights
Take Five Catering, Bow Tie Bartenders, Mixy Bartenders
Education
Certificate - Administrative Assistant
Penn Foster University
Pennsylvania, USACertificate - Human Resources Management
Bermuda College
High School Diploma -
Capital High School
Online, USASkills
- Strong Organizational Skills
- Ability to work independently
- Ability to work in cooperation with others
- Ability to be flexible in daily workflow
- Manage multiple priorities
- Dependable
- Efficient
- Proficient in Microsoft suite
- Inventory control
- Time management
- Team collaboration
- Attention to detail
- Effective communication
Certification
- TIPS Certified, 11/01/24
- CPR Certified, 05/01/24
- Administrative Assistant Certificate, Penn Foster University, Pennsylvania, USA, 01/01/10
- Human Resources Management Certificate, Bermuda College, 12/01/06
- High School Diploma, Capital High School, Online, USA, 10/01/06
References
Shelly Leman, Managing Director at Belco/Liberty, #337-1483
Timeline
Customer Experience Mail Administrator
BELCO
01.2008 - 06.2024
Room Attendant
Pompano Beach Club
07.2006 - 05.2007
Service Bartender (Night Job)
Portofino
07.2005 - 12.2008
On Call Bartender Nights
Take Five Catering, Bow Tie Bartenders, Mixy Bartenders
Certificate - Administrative Assistant
Penn Foster University
Certificate - Human Resources Management
Bermuda College
High School Diploma -
Capital High School