Vashti Harvey

• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Increased bar revenue through development and marketing of featured cocktails.
• Kept bar presentable and well-stocked to meet customer needs.
• Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Operated efficiently in high-volume setting to prepare and serve more than enough drinks per hour.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Set up glassware, liquor and other necessary supplies for special events.
• Completed regular bar inventories and daily requisition sheets and increased sales and profits.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.

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• Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour
• Developed new signature cocktails to support bar marketing brand and increase profits
• Polished glassware, bussed tables and removed debris to keep customer areas clean

• Used coordination and planning skills to achieve results according to schedule.
• Carried out day-day-day duties accurately and efficiently.
• Maintained energy and enthusiasm in fast-paced environment.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Served customers and followed outlined steps of service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Participated in team-building activities to enhance working relationships.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked with numerous customers to understand needs and provide excellent service.
• Increased sales by 10%.

• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
• Bussed and reset tables to keep dining room and work areas clean.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Stayed up-to-date on menu changes to help customers make food choices.
• Greeted new customers, discussed specials and took drink orders.
• Used cash registers and credit card machines to cash out customers.
• Managed over 50 customer calls per day.

• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.
• Greeted over 50 customers per day
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels
• Checked identification for proof-of-age for alcohol and tobacco sales
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals
• Mentored new team members on POS system operation, customer service strategies and sales goals
• Collected and authorized payments of guests
• Performed cash, card and check transactions to complete customer purchases
• Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
• Maintained current knowledge of store promotions and highlighted sales to customers

• Received payment from customers by cash and credit cards
• Issued receipts, refunds, credits, or change outstanding to customers
• Established and categorized prices of goods by means of optical price scanners
• Calculated total payments received all through time periods, and reconciled this with sum of sales
• Resolved customer complaints if required
• Weighed items sold to verify prices
• Greeted over 50 customers per day

• Hosted Christmas show featuring chefs that reside in Bermuda, but grew up in other countries.
• Interviewed them about their native Christmas dishes.
• Shown on local TV station.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Overlooked many recipes and increased knowledge of Culinary Arts.
• Managed team of five chiefs.

• Assisted patients with meal planning and menu selection on weekly basis.
• Spent quality time with patients to ensure daily interactions.
• Assisted nurses and other medical staff with any duties as required.
• Served meals at Pink Lady Cafeteria.
• Established professional relationships with elderly patients.
• Managed over 50 customer needs per day.
• Volunteered with groups and organizations to help make measurable differences for program recipients
• Engaged in community outreach to aid program mission centered on community support and enrichment
• Met with other volunteers and program leaders to discuss new service opportunities
• Greeted visitors and answered questions about program, requirements and opportunities
• Coordinated food, clothing and household items for disadvantaged individuals and families
• Developed monthly schedules and assignments for volunteer staff
• Tracked volunteer hours in spreadsheets
• Organized and managed events and projects as part of community support services
• Supported staff with clerical work and other office tasks
• Maintained clean, neat and operational facilities to serve program needs
• Supported engaging, fun and smooth-running events by helping with organization and planning
• Used strong interpersonal communication skills to convey information to others
• Provided immediate responses to questions from volunteers