TOMIKA PACHECO
Pension Operations Manager
Warwick,Bermuda
Summary
OBJECTIVE: Seeking a challenging, engaging, stimulating positive company culture. Dynamic working team and team players who are building networks and fostering community. Experience in Compliance, Audit, Tax, Credit controls, Risk Management, Project management, Change Management, and engaging teams.
SUMMARY: Proven ability to work under pressure in a fast-paced environment to meet deadlines. Proven ability to problem-solve complex situations and provide strategic solutions. Proven ability to build working relationships with people, clients, and shareholders to ensure a cohesive environment. Abilities to work on the strategic task solely and in partnership.
BRAND: Forward-thinking possessing a positive outlook and strong work ethic. Recognized as an excellent professional dedicated to improving operational efficiency and effectiveness.
Overview
8
8
years of professional experience
Work History
Assistant Inspector
Pension Commission
Hamilton, Bermuda
05.2021 - Current
- The Commission is a Regulator for private and public pensions, a semi-autonomous organization under a Board of Directors and the Ministry of Finance.
- Ensuring compliance by employers under the National Pension Scheme (Occupational Pensions) Act 1998
- Primarily ensuring employers establish plans and recover funds owed to NPS Act pension plans by delinquent employers or recoverable from directors or officers
- Undertaking investigations and enforcement further actions through the courts
- Investigating formal complaints with Employers and building a case
- Monthly reporting to the CEO and Board Members with delinquent clients, risky accounts, and the account receivable ageing
- Arranging and facilitating court proceedings for bad debt accounts
- Liaises with plan administrators (Insurance companies) in investigating and addressing employers’ delinquency
- Monitoring payment plans, assessing debt accounts and forwarding recommended actions to recover through external legal and debt collection agencies
- Preparing files for the Department of Public Prosecutions for criminal and civil court cases
- Represent the Pension Commission in the Bermuda Courts to collect money due to the plans established under the Act
Special Project’s Officer
Bermuda Government, Office Of The Tax Commissioner
Hamilton, Bermuda
11.2020 - 04.2021
- Newly created position working on the implementation of the Tax Administration Modernization Program (TAMP) for the future Tax Office, working in two pillars of five as a Project Officer under the Project Manager to facilitate Change Management and Organization Change from inception to execution based on my growing knowledge of the office and future needs.
- Improving the operating system changing and reviewing industry numbers, and converting old categories into innovation industries -Revitalizing the brand and culture of the office and employees -Training and education internal and external shareholders to come on board and understand the sole purpose of TAMP -Updating the website with fillable forms, more straightforward wording, and a better understanding for those who need it most -Reducing or eliminating risk in our processes, analyzing, and revamping for better solutions to moving forward
- Assisting the Assistant Tax Commissioner Audit and Compliance, Tax Commissioner and Project Manager with special projects -Apart of the COVID-19 working team to keep the office operating during a time of uncertainty
- Conducted research, gathered information from multiple sources and presented results.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Tax Inspector
Bermuda Government, Office Of The Tax Commissioner
Hamilton , Bermuda
01.2018 - 04.2021
- Accountable for ensuring that taxpayers comply with the various tax legislation concerning registering new accounts, maintaining existing accounts and managing outstanding debts
- Investigations, researching complaints and building cases with other supporting government departments
- Implementing changes to how we do taxes in Bermuda, drafting new policies, encouraging new procedures, and creating a system for other colleagues to work more efficiently
- Conducted call audits to assess interaction quality, accuracy and service success.
- Produced briefs, located records and organized documentation to support court cases.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Recommended financial solutions in relation to tax implications.
- Met with taxpayers and representatives to address and resolve concerns.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Credit Manager
Rosewood Tucker's Point Beach Club
Hamilton Parish, Bermuda
03.2015 - 12.2017
- Responsible for the daily processing of guest credit information, billing cycle, maintaining the accounts receivable ageing report, finalizing group billing, sending invoices to clients, and collecting outstanding credit from guests, members, wholesalers, and clients
- I billed monthly statements to a growing membership of 822 members in the club during my role
- I was maintaining the hotel ageing by collecting current and outstanding accounts
- Reviewing and analyzing client accounts to ensure adherence to the credit policy; local taxes, collecting on delinquent accounts, providing status reports of uncollectible accounts, and referring delinquent accounts to a collection agency.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
Accounting Clerk
Rosewood Tucker's Point Beach Club
Hamilton Parish, Bermuda
09.2014 - 03.2015
- Processing all invoices and posting all member payments for different entities
- Reconcile daily receiving documents and monthly member statements
- Responsible for maintaining ledgers and records of club receivables and posting all transactions incurred
- Reconcile daily accounts and month-end balancing of receivables
- Responsible for club and hotel l receivables about credit and collection matters, credit card payments and chargebacks, billing and inquiries by guests and business partners
- Investigated daily variances and corrected errors to resolve discrepancies.
- Investigated and resolved internal accounting variances to keep records current.
- Reported financial data and updated financial records in ledgers and journals.
- Balanced reports to submit for approval and verification.
- Promoted to Credit Manager in March 2015.
Education
MBA - Risk Management
University of Cumbia, Robert Kennedy College
Cumbria, UK08.2022
BBA - Hospitality and Tourism Management
Cape Breton University
Sydney, Nova Scotia05.2011
Skills
- Critical Thinking
- Operations Monitoring
- Problem Anticipation and Resolution
- Decision Making
- Policies and procedures
- Strategic planning
- Improvement initiatives
- Operations management
- Business administration
- Project Management
- Negotiation
- Customer Complaint Resolution
- Research and Data Analysis
Timeline
Assistant Inspector
Pension Commission
05.2021 - Current
Special Project’s Officer
Bermuda Government, Office Of The Tax Commissioner
11.2020 - 04.2021
Tax Inspector
Bermuda Government, Office Of The Tax Commissioner
01.2018 - 04.2021
Credit Manager
Rosewood Tucker's Point Beach Club
03.2015 - 12.2017
Accounting Clerk
Rosewood Tucker's Point Beach Club
09.2014 - 03.2015
MBA - Risk Management
University of Cumbia, Robert Kennedy College
BBA - Hospitality and Tourism Management
Cape Breton University