Ta'Ziyah Kelly
Somerset
Summary
Experienced in customer interaction and administrative duties, ensuring efficient front desk operations. Utilizes strong communication skills to effectively address inquiries and resolve issues. Proven track record of maintaining a welcoming and professional environment. Successfully served as a beach/pool attendant at a 5-star hotel and as a Customer Service Representative on the Front Desk of a major shipping company in Bermuda, consistently delivering exceptional customer service to guests and customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Customer Service Representative
MailBoxes
10.2024 - Current
- Helping to create and maintain a welcoming, pleasant, and calming environment, while consistently providing friendly and efficient service for the customer.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk or directing them to the Manager.
- Handled customer complaints with empathy and understanding, working towards satisfactory resolutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
Follow Spot Technician
Jonari Smith Lighting Design & Tech
02.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines whilst on site of a show/production.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with the Lead and asking appropriate questions.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Pool & Beach Attendant
Cambridge Beaches
07.2023 - 11.2024
- Assisted in setting up and breaking down beach equipment daily, maintaining an organized and functional workspace.
- Assisted in the coordination of special events held on the beachfront, ensuring successful execution and memorable experiences for attendees.
- Adapted to changing weather conditions or unexpected challenges, demonstrating flexibility and resilience in the face of adversity.
- Assisted customers by retrieving beach equipment, answering questions, and helping physically disabled.
- Increased guest satisfaction by promptly attending to their needs and requests throughout their visit.
- Patrolled beach to enforce rules and regulations and issued stern warning to violators to protect health and well-being of beach-goers.
- Collaborated with team members to provide seamless service for large events and group bookings.
- Responsible for setting up umbrellas, beach chairs, and rafts.
- Monitored and maintained towel inventory by obtaining clean towels from laundry and returning and laundering dirty towels.
- Ensured cleanliness of the beach area, contributing to a positive atmosphere for guests.
- Offered personalized recommendations regarding nearby attractions or dining options tailored to individual preferences or dietary restrictions.
- Contributed to a welcoming environment by greeting guests upon arrival and providing information about available services.
- Wiped down beach furniture and equipment to maintain cleanliness.
- Maintained surveillance of patrons on beach and acted immediately and appropriately to secure safety in event of emergency.
- Transmitted food and drink orders to bar and kitchen by recording patrons' choices into POS.
- Consistently received positive feedback from both colleagues and managers for exemplary performance in meeting or exceeding expectations.
- Enhanced guest experience by providing timely and efficient beach services.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Delivered information and details of interest about facility to visitors.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Education
Cedarbridge Academy
06-2025
Dual Enrolment - Hospitality
Bermuda College
05-2025
No Degree -
Sandys Secondary Middle School
Sandys, Bermuda06-2021
Skills
- Respectful Communication
- Positive attitude
- Safety Assessment
- Customer Engagement Optimization
- Effective Multitasking
- Umbrella setup
- Attention to detail
- Guest Assistance
- Reliable Work Performance
- Maintains Composure Under Pressure
- Guest assistance
- Client Engagement
Personal Development
- KICS Saturday Workshops: Note-Taking & Studying Strategies, 09/22/17 to 11/03/17
- PRIDE Youth Club & Primary Life Skills Training Level 2 - Certificate of Completion, 06/01/17
- Big Brothers & Big Sisters, 2016 to Present
- G.R.E.A.T. (Gang Resistance Education and Training) - Certificate of Completion, 04/01/18
- Toast Masters International Youth Leadership Program Completion Certificate, 07/01/18
- Bermuda Toast Masters International Completion Certificate, 08/01/18
- KICS Saturday Workshops: Note-Taking & Studying Strategies, 09/22/18 to 11/03/18
- Toast Masters International Success Communication & Success Leadership Series, 11/01/18
- KICS Saturday Workshops: Note-Taking & Studying Strategies, 01/26/19 to 03/09/19
- The TLC Group Compliance Specialists 'Performance & Creative Arts Career Track' Completion Certification, 08/01/18
- Ministry of Education STEAM Academy 'Ah! Tempo Summer Virtual Intensive 2020, 07/01/20 to 07/24/20
- Royal Bermuda Regiment Junior Leader, 02/01/21 to Present
- PRIDE Life Skills Training Middle School Program Level 1 - Certificate of Completion, 06/01/21
- KICS Workshop: Digital Note-Taking - Certificate of Completion, 09/01/21
- Raleigh Bermuda - I AM BRAVE: Youth Against Violence Programme, 10/01/21
- Raleigh Bermuda (Braver), 11/01/21 to Present
- Mirrors - Mirrors Community Programme, 11/01/21
- Filmale Consultants LLC (Sia Spence) - Acting & Screenwriting, 09/01/21 to 06/30/22
- Mirror Coaching for Success, 10/01/21 to 06/30/22
- Raleigh Bermuda - I AM BRAVE: Youth Against Violence Programme, 02/01/22
- Raleigh Bermuda - I AM BRAVE: Intro to Survival Skills Summer Development Programme, 07/01/22
- Raleigh Bermuda - I AM BRAVE: Boundaries 10 week After School Programme Autumn Term
- Tomorrows Voices, 09/01/22 to Present
- Raleigh Bermuda Brave Youth Facilitator 'I AM BRAVE: Voices 2-Day Youth Anti-Violence Forum, 02/01/23
- I Am Brave: Level 1 - Introduction to Survival Skills 2-Week Summer Camp
- The Duke of Edinburgh's International Award - Bronze Standard, 09/01/23
- Youth Summit Climate, 01/01/24 to Present
Contact - Phone Numbers
- 777-8080
- 777-8083
Academics
Certificate of Scholarship in Social Studies, 05/01/19, Certificate of Scholarship in Mathematics, 06/01/19, SSMS The 8 Keys of Excellence (Integrity Award), 03/01/21, Subject Certificate - Science, 06/01/21, Subject Certificate - Social Studies, 06/01/21, Subject Certificate - Music, 06/01/21, Subject Certificate - English, 06/01/21, SSMS School Leaving Certificate, 06/01/21, SSMS Community Service Award (105 hours), 06/01/21, SSMS Family Studies Award, 06/01/21, Maintaining the Attendance Standard - 97%, 09/01/21, Tutoring Program - Perfect Attendance in English / High Attendance in Math, Academic Merit, 09/01/21 to 01/31/22, Student Representative for S1, 11/01/21 to 06/30/22, Spotlight Award - Excellence Award, 06/01/22, Beyond Rugby Association, 11/01/21 to Present, Academic Merit, 11/01/22 to 01/31/23, Principal's Honors, 09/01/23 to 11/30/23, One of the Top 10 S3 Students - Quarter 1 - 2023-2024 School Year, Certificate of High Honors, 11/01/23 to 01/31/24, Prefect, 09/01/23 to Present, Cedarbridge Academy Spanish Trip to Panama - completion of 16 hours immersion programme in Spanish, History and Culture, 03/01/24, Certificate of High Honors, 02/01/24 to 04/30/24
Affiliations
- Big Brothers & Big isters - 2016 to present
- Mirrors Community Programme - 2021 to 2023
- Royal Bermuda Regiment Junior Leaders - 2021 to present
- Raleigh Bermuda - 2021 to present
- Tomorrow's Voices - 2022 to present
- Youth Climate Summit - 2023 to present
- The Duke of Edinburgh - Silver Award - current
- The Edge Youth Group (Word of Life) - 2024 to present
- Beyond Rugby Association - 2021 to present
- Longtail Learning Associate's Program - Student Associate - 2024 to present
Timeline
Front Desk Customer Service Representative
MailBoxes
10.2024 - Current
Follow Spot Technician
Jonari Smith Lighting Design & Tech
02.2024 - Current
Pool & Beach Attendant
Cambridge Beaches
07.2023 - 11.2024
Cedarbridge Academy
Dual Enrolment - Hospitality
Bermuda College
No Degree -
Sandys Secondary Middle School
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