TAMMY EDNESS
Sandys,
Summary
Detail‑oriented administrative professional with 10+ years’ experience in high-volume and compliance-driven environments. Expertise in calendar management, document processing, file maintenance, quality and risk data handling, and stakeholder communication. Adept at supporting workflow through meticulous data review, timely submissions, and cross-functional collaboration.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Registry General
08.2019 - Current
- Coordinate and maintain appointment schedule for department head
- Draft and prepare correspondence for senior leadership
- Maintain secure filing system; archive documents per retention policies
- Manage vendor and internal team communications for facilities and IT
- Coordinate contract wording correspondence between legal counsel, internal team, and vendors – resolving discrepancies promptly
- Prepare management reports to support operational and quality metrics
- Assisted IT in post-cyber attack system restoration
Accounts Assistant Debt Collection (Temp)
Ministry of Public Works
05.2019 - 08.2019
- Monitored overdue accounts, issued payment reminders, and resolved billing discrepancies
- Maintained collections records and assisted in reviewing and approving daily reconciliation reports
Cashier/Receptionist (Temp)
Ministry of Public Works
10.2018 - 02.2019
- Processed payments, managed client scheduling, and administered secure access controls
Administrative Assistant (Temp)
Department of Parks
10.2017 - 10.2018
- Planned events, drafted permits, and managed departmental reporting
- Managed incoming community feedback and complaints, routing issues to appropriate departmental leadership
Clerk (Temp)
Dept. of Corrections
04.2017 - 06.2017
- Managed sensitive records and security protocols
Family Caregiver
09.2016 - 02.2017
- Organised medical schedules and support systems
Administrative Assistant
Appleby Bermuda Ltd.
04.2010 - 09.2016
- Drafted and reviewed correspondence; managed document retention & archiving
- Researched and extracted case-relevant information from archived files to support attorneys’ legal work
- Trained staff on filing protocols; ensured confidentiality and regulatory compliance
Call Centre Agent (Temp)
Bermuda Telephone Co.
08.2009 - 12.2009
- Migrated customer records and handled customer inquiries and account updates
Quality & Risk Administrative Assistant (Temp)
Bermuda Hospitals Board
01.2009 - 08.2009
- Coordinated risk‑management audits, training sessions, and incident reporting
- Tracked patient satisfaction surveys and compliance activities; supported policy reviews
Oncology Clerk (Temp)
Bermuda Hospitals Board
10.2008 - 01.2009
- Scheduled appointments, verified insurance, managed patient charts, and processed billing forms
Education
Graduate Certificate - General Secretary Programme
Bermuda College
Bermuda Secondary School Certificate - Academic Programme
Warwick Academy
Skills
- MS Office Suite
- ViewPoint
- JD Edwards EnterpriseOne
- SharePoint
- FileMaker Pro
- AS/400
- Zoom/WebEx
Certifications & Training
- G.C.E. O’Level (Mathematics & English)
- R.S.A. (Mathematics & English)
- Anti-Money Laundering & Terrorist Financing
- 7 Habits of Highly Effective People
- Speedwriting & Minute Taking
Timeline
Administrative Assistant
Registry General
08.2019 - Current
Accounts Assistant Debt Collection (Temp)
Ministry of Public Works
05.2019 - 08.2019
Cashier/Receptionist (Temp)
Ministry of Public Works
10.2018 - 02.2019
Administrative Assistant (Temp)
Department of Parks
10.2017 - 10.2018
Clerk (Temp)
Dept. of Corrections
04.2017 - 06.2017
Family Caregiver
09.2016 - 02.2017
Administrative Assistant
Appleby Bermuda Ltd.
04.2010 - 09.2016
Call Centre Agent (Temp)
Bermuda Telephone Co.
08.2009 - 12.2009
Quality & Risk Administrative Assistant (Temp)
Bermuda Hospitals Board
01.2009 - 08.2009
Oncology Clerk (Temp)
Bermuda Hospitals Board
10.2008 - 01.2009
Graduate Certificate - General Secretary Programme
Bermuda College
Bermuda Secondary School Certificate - Academic Programme
Warwick Academy
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