TALISA MCGLASHAN

• Entering data, generated reports, and produced tracking documents.
• Improving team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhancing operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathering and organizing materials to support operations.
• Administratively responsible for the execution of all

incoming voter registrations ensuring the

maintenance of the Parliamentary Register.

• Responsible for all daily duties associated with apostille services, including:

- Managing supplies and maintaining inventory.

- Maintaining an electronic log (Excel spreadsheet)

of incoming apostille request.

• Collaborating with the Finance and Administration Manager to ensure accurate reporting of revenues collected from apostille request.
• Managing customer database within the cash receipting system and conducting daily and weekly reconciliations of apostille accounts.
• Communicating with customers regarding payment matters and serves as the first point of contact for all apostille services related queries.
• Assisting the Finance and Administration Manager with the monthly reconciliation of the apostille accounts.
• Manages multiple social media platforms, ensuring a consistent brand voice and message.
• Boost engagement rates with the creation of compelling and visually appealing content.
• Optimized posting schedules based on platform-specific analytics to maximize content visibility.
• Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
• Increased brand awareness by developing and implementing effective social media strategies.
• Curated diverse range of content, from informative blog posts to engaging videos, to cater to different audience preferences.
• Created engaging social media graphics that drove user engagement and increased online visibility.
• Employed design fundamentals when selecting typography, composition, layout, and color in design work.

• Analyzing engagement data and trends
• Website management for both Wix and WordPress websites.
• Developed and managed content calendars for each platform to establish timely and relevant posts.
• Designed and implemented social media strategies to align with business goals.
• Suggested and implemented new features to develop brand awareness.
• Conducted research to determine current benchmark trends and audience preferences.
• Oversaw social media presence and aligned posts to include branding and trending ideas.
• Cultivated strong corporate image and identity with clear branding.

• Supporting client websites such as design and content population using WordPress.
• Met with customers to present mockups and collect information for adjustments.
• Created digital image files for use in digital and traditional printing methods.
• Employed design fundamentals when selecting typography, composition, layout, and color in design work.
• Designed creative digital displays used in online advertising for local businesses.
• Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
• Mentored junior designers and provided design guidance to improve standards of overall team output.
• Created logos, illustrations and typography for various organizations.
• Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.

• Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop projects.
• Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors and tracking down appropriate images.
• Promoted company's events by designing marketing materials such as posters, digital invites and brochures.
• Developed infographics to better communicate complex data.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Established and cultivated solid business relationships with new or existing customers.

• Assisting creative director and lead designer
• Answered phones, provided information and took messages.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Analyzed problems and worked with teams to develop solutions.
• Assisted in developing integrated marketing strategies for small businesses.

• Managed daily office task including:
• Performing front desk duties- Answering phone & dealing with FedEx orders and deliveries
• Placing orders for company supplies
• Assisting all departments with administration task and special task upon request
• Scanning and filing monthly statements into electronic filing system
• Creating new naming convention for monthly finance system
• Assisting Compliance Department with daily task
• Assisting Underwriting assistants with downloads of renewal submissions
• Meeting Room Calendar coordination
• Meeting Prep- Ordering food/Binding presentations
• Assisting in Kitchen inventory stocking- created inventory checklist
• Assisting head of Marketing- Set up and execution of corporate events, procurement and curation office art work, prepared corporate gifts for delivery to clients.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
• Established and cultivated solid business relationships with new or existing customers.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Educated customers on different promotions, spirits and wines to facilitate buying decisions.
• Denied alcoholic sales to intoxicated customers and contacted owners immediately when issues escalated.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

• Transmitted flight plans and arrival reports to flight and air traffic control centers.
• Adhered to safety procedures when managing logistics for pilot and ground crew.
• Compiled data and prepared aviation operations and aviation safety reports.
• Monitored gate areas and addressed security situations with management.
• Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
• Communicated with site personnel by relaying information via radio calls.
• Disbursed and recorded appropriate gate passes.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

• Completed the following task at all locations :
• Opening and closing of POS systems
• Acting manager at smaller locations
• Curating window displays.