Talia Williams
Hamilton Parish,Bermuda
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 3 years of service-focused experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Assistant
Harrington Hundreds
09.2021 - 05.2022
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Assistant
Shelly Bay Marketplace
07.2020 - 12.2020
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Listened to customers in actively to assess issues and provide accurate information.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
Education
Associate of Arts - Business Administration
Bermuda College
21 Stonington Ave, BermudaBachelor of Arts - Digital Management And Marketing
University of Bolton
A676 Deane Rd, Bolton 06.2026
High School Diploma -
The Berkeley Institute
26 Berkeley Rd, Bermuda06.2022
Primary Graduate -
Harrington Sound Primary School
6 Harrington Hundreds Rd, Bermuda06.2016
Skills
- Corrective Actions
- Trustworthy
- Innovative
- Safety and Cleanliness Standards
- Operational Efficiency
- Customer Understanding
- Persuasive Communication
- Team Goals
- Gift Wrapping
Timeline
Customer Assistant
Harrington Hundreds
09.2021 - 05.2022
Customer Assistant
Shelly Bay Marketplace
07.2020 - 12.2020
Associate of Arts - Business Administration
Bermuda College
Bachelor of Arts - Digital Management And Marketing
University of Bolton
High School Diploma -
The Berkeley Institute
Primary Graduate -
Harrington Sound Primary School
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