Symira Lowe-Darrell
#24 My Lord’s Bay,Hamilton Parish
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Department Of Immigration
09.2022 - Current
- Handle customer inquiries courteously and professionally.
- Actively handle concerns quickly and escalated major issues to supervisor.
- Update account information to maintain customer records.
- Maintain customer satisfaction with quick and effective response time to requests.
- Process permits promptly to increase customer satisfaction.
- Process a broad range of corporate and personal service applications.
- Review application for completeness
- Prepare letters for managers signature.
- Answer a number of emails regarding permits on a daily basis in a timely and professional manner.
Counselor
Department Of Youth & Sports Summer Day Camp
07.2020 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Coordinates and oversees daily activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Teacher's Assistant
The Garden Daycare Center
04.2022 - 06.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
Health Consultant
Department Of Health
10.2020 - 03.2022
- Served as subject matter expert during the covid-19 pandemic.
- Conducted brief, solution-focused interventions aimed at limiting the spread of the covid-19 virus.
- Maintained full and current understanding of available plans to combat the covid-19 pandemic.
- Assisted in implementing communication strategies and resources to achieve public health objectives.
- Handled more than one hundred daily inbound travelers' covid-19 tests.
Education
No Degree - Sports Management
Holland College
Charlottetown, CanadaNCFE Level 2 Diploma in Sports (Sports Coaching) - Sports Coaching
South Gloucestershire And Stroud College
Bristol, England04.2019
Level 2 Diploma in Performing Arts - Performing Arts
South Gloucestershire And Stroud College
Bristol, England 04.2019
High School Diploma -
Cedarbridge Academy
Bermuda06.2017
Skills
- Call Management
- Data Entry
- Scheduling
- Microsoft Office Suite
- Customer Service
- Record Preparation
- Research
- Conflict Resolution
- Microsoft Excel
- Coordination
- Complaint Resolution
- Paperwork Processing
- Active Listening
- Spreadsheets
- Documentation
- Problem Resolution
Timeline
Customer Service Representative
Department Of Immigration
09.2022 - Current
Teacher's Assistant
The Garden Daycare Center
04.2022 - 06.2022
Health Consultant
Department Of Health
10.2020 - 03.2022
Counselor
Department Of Youth & Sports Summer Day Camp
07.2020 - 08.2022
No Degree - Sports Management
Holland College
NCFE Level 2 Diploma in Sports (Sports Coaching) - Sports Coaching
South Gloucestershire And Stroud College
Level 2 Diploma in Performing Arts - Performing Arts
South Gloucestershire And Stroud College
High School Diploma -
Cedarbridge Academy
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