Sylvia Laura Gibbons
Pembroke,Bermuda
Summary
I would like to take this opportunity to apply for the position of Life/Health Insurance Agent. I have had a variety of challenges and responsibilities to gain the position of a Professional Administrator. My skills cover administrative responsibilities as well as office procedures. My early career is centered on public relations, sales and marketing. I am dedicated towards upward mobility, improving my skills and self development with education. I would be commitment and dedicated towards the success of your company. In addition my career has included: Administrative Receptionist, and Customer Service Representative. In addition to my recent position, I have spent many years in the hospitality industry. I have included my ability to perform as an ambassador for the island in the category of taxi operator/public transportation operator and an independent sightseeing tour guide ambassador. (Transportation). In addition, I am experience in supervising staff and working with high net worth clients, both of which require extra attention to the “people management” side of business. I have accelerated the achievement of goals and positioned myself as a valuable resource in a variety of situations. If given the opportunity, I would bring to your company not only these administrative / public relations skills, but also a positive, cooperative attitude that I have displayed throughout my career. I maintain calm under pressure and adapt to meet the unique needs of each organization. Again, my résumé will detail the required skills and background you seek. I would welcome the opportunity for an interview at your convenience, and I thank you in advance for your time and consideration. Your consideration would be greatly appreciated Thank you Sylvia Gibbons
Overview
9
9
years of professional experience
7
7
Certification
Work History
Life Insurance Agent
BF&M Life Insurance Agent
01.2014 - 01.2016
- Health, Life, Pension
- 2009 – 2013
- Self Employed Tour Guide Ambassador (Transport Operator).
- 2008 - 2011
- Present – Executive Services Temp (Receptionist)
- 2005 – 2008
- BF&M Insurance (Primary Switchboard Operator)
- 2001 – 2003
- Department of Social Services (Residential Treatment Officer)
- 2000 – 2001
- Colonial Insurance (life agent/financial planner)
- 1997 – 2000
- British American Insurance (life agent).
- Public Transportation: Bus Operator/ Sightseeing-Tour Guide - Ambassador 1990-1995.
Executive Receptionist
Executive services AGENCY
01.2007 - 01.2010
- Employed by Executive Service, and Business Services.
- Assignments: Oil Insurance, Bermuda Monetary Authority, Tokio Millennium Re Ltd., BF&M Insurance (Primary Switchboard Operator) XL Insurance (Switchboard Operator).
- My position: Perform various receptionist & Administrative duties.
- Comprehensive knowledge of handling front office tasks
- Answering, screening & directing all inbound phone calls
- Self motivated with excellent customer service skills
- Ability to handle multiple tasks and work independently in a team environment
- Positive attitude, attention to detail with excellent organizational skills
- Advance knowledge of computer applications like Microsoft Word Processor, Spreadsheets, Microsoft Excel, Outlook Express, Calendar, Microsoft office.
- Excellent communication skills, relationship building skills with polished telephone etiquettes
- Primary Switchboard Operator, PBX Phone System.
- Performing such duties and responsibilities as: Key Results:
- Handles calls and promptly forwards them to appropriate persons amongst over two hundred employee’s throughout the company
- Supplying all office supplies when needed.
- Managing and organizing new employee’s while training and setting up schedules
- Responsible for greeting guest, employee and visitors in a professional and courteous manner.
- Handle the task of receiving incoming calls and directing the call to the appropriate department or person.
- Performs other clerical, Administrative and office duties
- Meet greet & Train New Employee’s to operate Primary Switchboard and Reception area.
Education
High school - diploma -
St. Georges Secondary
01.1975
Diploma - undefined
Technical College
01.1976
Diploma - Nurse Assistant
Cape Cod Community College
01.1986
Diploma - Small Business Management
Warwick Community College
01.1988
Certification - Supervisory Management
Bermuda College
Pembroke, Bermuda01.1996
Microsoft office, Word, Excel
Bermuda College
Bermuda01.1997
Diploma - life & health
The Life Underwriting Association of Bermuda
01.1998
Certification - Residential Treatment Officer
Department of Social Services
Certification - undefined
Introduction to Insurance
01.2005
Skills
- Insurance policy sales
- Building relationships
- Client service
- Client account management
- Needs assessment
- Lead prospecting
- Financial planning
- Strong interpersonal skills
- Client consultations
- Health insurance sales
Certification
- Certificate of Appreciation: Taxi Operators “Ambassador” of Bermuda (2011)
- The Life Underwriting Association (life & health Insurance Agent) (1999) (Constitution & By-Laws). Fully qualified membership in the association.
- Bermuda Insurance Act 1978 “the Act”) Certificate of Registration
- Insurance Salesman (1999) (British American Insurance Company)
- British American (Agent of Month Award 1999).
- Nurse Aid – Cape Cod, Mass. (1989) LPN, USA
- P.T.B Public Transportation, (Sightseeing Ambassador) (1990-1995)
- Fashion Design, Office, Typing (1974)
- Cranleigh School of Modeling (1984)
- Supervisory Management (Bermuda Collage) 1989
- Small Business Management (Warwick Community Collage) 1996
- Certificate of Completion-Excel 7.0 Fundamentals (1997)
- Certificate of Completion-Windows 95 Fundamentals (1997).
- MS Word, Excel, PowerPoint, Outlook Express, Microsoft Office, Windows 95 (1997).
- Online Courses: Travel Agent. 2018.
- Crypto / Blockchain Platform/Introduction 2019
- Crypto Trading (completed) 2020
- Stock Market Trading & Forex Trading
Timeline
Life Insurance Agent
BF&M Life Insurance Agent
01.2014 - 01.2016
Executive Receptionist
Executive services AGENCY
01.2007 - 01.2010
Diploma - undefined
Technical College
Diploma - Nurse Assistant
Cape Cod Community College
Diploma - Small Business Management
Warwick Community College
Diploma - life & health
The Life Underwriting Association of Bermuda
Certification - Residential Treatment Officer
Department of Social Services
Certification - undefined
Introduction to Insurance
High school - diploma -
St. Georges Secondary
Certification - Supervisory Management
Bermuda College
Microsoft office, Word, Excel
Bermuda College
Special Projects
Volunteer: Special Olympics fund raising, President of PTA Opportunity Workshop, Mentally Handicapped Association, B.T.O.A. Secretary to the B.T.O.A. (Taxi Operator & Tour Guide Ambassador) Website and Taxi Newsletter Auditor/Owner and Operator., Administrator/Editor Owner, Website builder and designer., Handicapped Advocate and Supporter, Kiwanis Club of Hamilton (member), N.A.A.C. National Member (mentally & physically handicapped), Opportunity Workshop (P.T.A. President), Wind Reach Recreation (Volunteer)., Volunteer Hope Homes Committee Member, Website Designer & Ecommerce Marketer,, Personal Crafts - Designer (Porcelain Dolls) Entrepreneur & Marketer.
Independent Insurance Agent
I enjoy the flexibility of working my own schedule, travelling to different countries while working. Meeting new people with the same interest. Socializing, opportunity for growth in the company and vacations. I enjoy creative art and cultural traditions. Some outdoor activities. Charity work for orphanage children. Gospel music., Building websites. Learning about profitable investments.