Sylvia Laura Gibbons

Providing trained and professional and personalized service to the community in need of valuable Health, Life, Home, and Pension, And Assist our client with financial planning to assist clients with a financial plan toward their financial Future.

• Assisted clients in selecting appropriate life insurance policies.
• Explained policy terms and conditions to clients clearly.
• Maintained accurate records of client interactions and transactions.
• Collaborated with underwriters to process insurance applications efficiently.
• Educated clients about benefits of life insurance products thoroughly.
• Developed personalized insurance plans based on client needs.
• Researched market trends to stay informed on insurance offerings and regulations.
• Provided personalized service to clients by phone, email, or in-person meetings.
• Prepared quotes for prospective customers based on their individual needs.
• Sold life insurance policies via telephone and assisted other agents with underwriting.
• Developed and maintained relationships with clients to ensure customer satisfaction.
• Provided leadership and training for new agents regarding industry best practices and company policies.
• Maintained records of client information, including policies and payment history.
• Conducted policy reviews to identify opportunities for additional coverage or adjustments.
• Communicated with clients to understand needs and identify best policies for each case.
• Obtained underwriting approval by completing application for coverage.

• Company Overview: Employed by Executive Service, and Business Services. Assignments: Oil Insurance, Bermuda Monetary Authority, Tokio Millennium Re Ltd., BF&M Insurance.
• Perform various receptionist & Administrative duties.
• Comprehensive knowledge of handling front office tasks.
• Answering, screening & directing all inbound phone calls.
• Self motivated with excellent customer service skills.
• Ability to handle multiple tasks and work independently in a team environment.
• Positive attitude, attention to detail with excellent organizational skills.
• Advance knowledge of computer applications like Microsoft Word Processor, Spreadsheets, Microsoft Excel, Outlook Express, Calendar, Microsoft office.
• Excellent communication skills, relationship building skills with polished telephone etiquettes.
• Primary Switchboard Operator, PBX Phone System.
• Handles calls and promptly forwards them to appropriate persons amongst over two hundred employee's throughout the company.
• Supplying all office supplies when needed.
• Managing and organizing new employee's while training and setting up schedules.
• Responsible for greeting guest, employee and visitors in a professional and courteous manner.
• Handle the task of receiving incoming calls and directing the call to the appropriate department or person.
• Performs other clerical, Administrative and office duties.
• Meet greet & Train New Employee's to operate Primary Switchboard and Reception area.
• Employed by Executive Service, and Business Services. Assignments: Oil Insurance, Bermuda Monetary Authority, Tokio Millennium Re Ltd., BF&M Insurance.

Operations of a public service viechel, providing safe, friendly courteous and accommodating service as a skilled and highly trained professional, time effective & dependable service to the public community and visitors to our beautiful island.