Suzanne A. Laylo
Devonshire Parish,Bermuda
Summary
A resolute and professional individual who excels at prioritizing and completing multiple tasks simultaneously, following through to achieve project goals. Seeking increased responsibility and authority.
To leverage my extensive experience in customer service, hospitality, and management to contribute effectively to a dynamic team. I aim to provide exceptional service, enhance operational efficiency, and achieve organizational goals in a challenging and rewarding environment.
Overview
18
18
years of professional experience
Work History
Server
Loren at Pink Beach
Tuckers Town, Bermuda
05.2025 - Current
- Greeted guests.
- Know the menu like your favorite playlist, including daily specials and allergy info.
- Provides prompt, exceptional courteous friendly and timely service to a guest .
- Memorized menu details, including daily specials and allergy information.
- Handle payment and tables with grace under pressure
- Accurately places guest orders inspect orders for quality and accuracy.
- Answered phone calls and routed inquiries to right departments.
- Be team player support your co-worker on the floor and in the back.
Receptionist/Cashier
SEEF Entertainment
08.2022 - Current
- Greeted and assisted customers, enhancing their shopping experience and addressing inquiries.
- Managed cash transactions, ensuring accuracy in financial records and contributing to smooth operations.
- Maintained cleanliness of reception area.
Cashier/Barista/Supervisor
Crepe Delicious
01.2021 - 01.2022
- Processed customer transactions with precision, ensuring satisfaction and repeat business.
- Crafted and served high-quality beverages and food items, enhancing customer experience.
- Trained and supervised new staff members, fostering a collaborative and skilled team environment.
- Managed inventory and ordered supplies.
Cashier/Waitress
Al Manazel Restaurant
01.2015 - 01.2020
- Processed customer payments and handled cash transactions.
- Assisted customers with menu selections and took orders.
- Ensured the cleanliness and organization of the dining area.
- Collaborated with kitchen staff to ensure timely service.
Sales Clerk
Garmas Inc.
12.2008 - 01.2009
- Assisted customers with product selection and inquiries.
- Managed inventory and restocked shelves.
- Maintained a clean and organized sales floor.
Sales Clerk
Meridian Business Leader Inc.
03.2009
- Provided excellent customer service and product recommendations.
- Handled cash transactions and maintained accurate sales records.
- Assisted in the setup and teardown of sales displays.
Education
Vocational Course - Human Resource Management
Filipino Institute Bahrain
Caregiver Certificate -
Technical Education and Skills Development Authority
Bachelor - Hotel and Restaurant Management
Skills
- Good interpersonal communication skills
- Ability to work under pressure
- High level of attention to detail
- Ability to work independently with minimal supervision
Character Reference
Rodrigo Caco
+4415382708
Maintenance
Robel Mandriaga
+4415373282
F&B Manager
Timeline
Server
Loren at Pink Beach
05.2025 - Current
Receptionist/Cashier
SEEF Entertainment
08.2022 - Current
Cashier/Barista/Supervisor
Crepe Delicious
01.2021 - 01.2022
Cashier/Waitress
Al Manazel Restaurant
01.2015 - 01.2020
Sales Clerk
Meridian Business Leader Inc.
03.2009
Sales Clerk
Garmas Inc.
12.2008 - 01.2009
Vocational Course - Human Resource Management
Filipino Institute Bahrain
Caregiver Certificate -
Technical Education and Skills Development Authority