Stephanie Ventura
33 Orchard Grove, Pembroke
Summary
Proactive and goal-oriented professional with strong time management and problem-solving abilities. Recognized for reliability, adaptability, and quick learning and application of new skills. Committed to propelling team success and making valuable contributions to organizational growth.
Overview
10
10
years of professional experience
Work History
Junior Operations Account Analyst
Lancashire Insurance Company
07.2024 - Current
- Manage exchanging cash including the uploading and generation of spreadsheets
- Match and allocate cash to individual deals and to settlement schedules
- Assist with processing of adjustment premiums
- Assist with answering queries from Third party providers
- Process endorsements into system of record as required
- Assist during peak times with binding policies
- Collate deal information to support contract binding processes
- Support the team and/or the Company with ad hoc duties as
Customer Service Representative / Reconciliation Specialist
The Moneyshop
01.2015 - 07.2024
- Communicate proactively with clients to ensure the delivery of excellent customer service
- Process money and bank transfers
- Coordinate store open and close procedures
- Manage and improve the overall performance of the store
- Handle customer queries, concerns, and complaints
- Handle confidential information and documents with discretion and maintain their proper organization
- Balance cash drawers beginning and end of day
- Train and supervise new employees
- Process reconciliation of company accounts
- Ensure all financial transactions are accurately recorded and reconciled in company record
- Investigate and resolve financial discrepancies
Education
Bachelor's In Business Administration -
Mount Saint Vincent University
2022
Associate in Business Administration -
Bermuda College
2019
Skills
- Verbal communication
- Interpersonal
- Multi-tasking
- Microsoft Suite Applications
- Quickbooks
- Eclipse
- Organizational skills
- Account reconciliation
- Detail-oriented
- Problem-solving
- Critical thinking
- Strong work ethic
- Teamwork and collaboration
Accomplishments
BSc Business Administration- with distinction
Mount Saint Vincent 2021/2022 Deans List
Insurance Essentials - The Institutes
Timeline
Junior Operations Account Analyst
Lancashire Insurance Company
07.2024 - Current
Customer Service Representative / Reconciliation Specialist
The Moneyshop
01.2015 - 07.2024
Bachelor's In Business Administration -
Mount Saint Vincent University
Associate in Business Administration -
Bermuda College
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