Stellar Chebet
Dedicated and personable waiter with over 3 years of experience in high-end dining environments. Adept at providing exceptional customer service, ensuring guest satisfaction, and maintaining a positive atmosphere. Eager to contribute to a dynamic hotel team and enhance the dining experience for all guests. Enthusiastic and detail-oriented waiter skilled in multitasking and delivering prompt service. Proven ability to handle diverse guest needs and manage busy dining areas efficiently. Committed to upholding the highest standards of hospitality and eager to bring my expertise to a prestigious hotel setting. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Work History
SERVER
2 Years 1 Month- Greet and seat customers in a friendly and professional manner
- Present menus and explain daily specials or promotions
- Take accurate food and beverage orders from customers
- Serve food and drinks promptly and correctly
- Monitored customer experience during meals to address any needs or concerns
- Addressed customer questions, complaints, and special requests with professionalism and care
- Collaborated with kitchen and bar staff to facilitate seamless service delivery
- Clear tables and maintain cleanliness in the dining area
- Enter orders into the POS (Point of Sale) system
- Process bills and handle cash/card payments accurately
- Follow food safety, hygiene, and health regulations
- Assist with opening and closing duties of the restaurant or café
SERVER
2 Years- Delivered exceptional customer service by efficiently managing orders and ensuring guest satisfaction in a fast-paced dining environment.
- Coordinated with kitchen staff and addressed customer inquiries promptly to ensure seamless service.
- Upsold menu items and specials, contributing to increased revenue and customer engagement.
- Upsold menu items and specials, enhancing customer experience and driving revenue growth.
- Maintained a clean and organized dining area while adhering to health and safety regulations to enhance the overall guest experience.
- Trained new waitstaff on service protocols, menu knowledge, and customer interaction techniques to uphold service standards.
- Resolved customer complaints diplomatically, transforming negative experiences into positive resolutions.
- Handled cash and electronic payments accurately, ensuring smooth and error-free transactions.
Education
Kenya Certificate School Education - All
Diploma - Food and Beverage
Certificate - Computer Applications
Skills
Languages
- Kiswahili
- Kalenjin
- English, Advanced
- Kiswahili, Advanced
- Kalenjin, Advanced