Summary
Overview
Work History
Education
Skills
Additional Skills
Timeline
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Stacy Aguiar Mota

16 Harvest Lane, Hamilton

Summary

Results-driven professional with a proven track record of success in various industries. Demonstrated expertise in specific skills or areas of expertise relevant to the job seeker's field. Adept at performing specific tasks or responsibilities related to the job seeker's field and consistently exceeding expectations. Possesses strong problem-solving abilities and a keen eye for detail, ensuring accurate and efficient completion of projects. Committed to delivering exceptional results through effective communication, collaboration, and a strong work ethic.

Overview

14
14
years of professional experience

Work History

Customs Clearance Agent

DHL Express
10.2019 - Current
  • Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
  • Collaborated with couriers, warehouse operators, and customs officers to expedite shipments and resolve issues.
  • Lawfully cleared merchandise through customs per client and government requirements.
  • Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
  • Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
  • Developed strong relationships with customers, fostering trust in our expertise as a customs clearance agent.

Manager

Elite Gym
09.2018 - 10.2019
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Waitress (Part Time)

Specialty Inn
02.2016 - 08.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Merchandiser

Bermuda General Agency
04.2012 - 08.2018
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.

Administrative Assistant

Thermax Bermuda Allergy Clinic
08.2011 - 03.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Hairdressing Assistant

Inner Sanctum
01.2011 - 08.2011
  • Aided in reducing wait times by promptly preparing clients for their appointments with hairstylists.
  • Contributed to maintaining a hygienic environment by sterilizing tools and equipment regularly.
  • Demonstrated adaptability by assisting hairstylists with various tasks as needed, including styling, and coloring services.
  • Improved client satisfaction by providing exceptional hair care services and maintaining a clean, organized work station.
  • Ensured smooth salon operations by managing appointment scheduling and confirming bookings with clients.

Education

Bermuda High School Certificate
Berkeley Institute - Pembroke, Bermuda

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Problem-Solving

Additional Skills

QuickBooks, Microsoft Office Applications including Excel, Word, PowerPoint, Outlook, Interpersonal, Daily Cash Flow Management, Client Services, Communication Skills

Timeline

Customs Clearance Agent

DHL Express
10.2019 - Current

Manager

Elite Gym
09.2018 - 10.2019

Waitress (Part Time)

Specialty Inn
02.2016 - 08.2018

Merchandiser

Bermuda General Agency
04.2012 - 08.2018

Administrative Assistant

Thermax Bermuda Allergy Clinic
08.2011 - 03.2012

Hairdressing Assistant

Inner Sanctum
01.2011 - 08.2011

Bermuda High School Certificate

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Stacy Aguiar Mota