SRINATH SAMPATH
Bermuda,Warwick
Summary
Dynamic hospitality professional with a proven track record at AZURA HOTEL, excelling in guest satisfaction and upselling. Recognized for leadership in training staff and achieving top sales awards. Expertise in operational setup, food safety compliance, and event coordination ensures exceptional service delivery and memorable dining experiences.
Overview
12
12
years of professional experience
Work History
Waiter
AZURA HOTEL
Bermuda, South shore
05.2024 - Current
- Established service standards and operational processes for luxury resort pre-opening F&B team.
- Delivered personalized guest experiences while implementing menu upselling initiatives.
- Coordinated service flow and ensured accurate management of POS system.
- Maintained hygiene standards, presentation quality, and food safety compliance rigorously.
- Achieved Top-Selling Wine Award and Perfect Attendance Award in June 2025.
- Trained new staff on service standards and restaurant procedures effectively.
- Checked customer satisfaction to ensure enjoyable dining experiences.
- Maintained comprehensive knowledge of menu items, ingredients, and preparation methods.
Banquet waiter
The Loren hotel at Pink beach
Bermuda
03.2023 - 09.2024
- Delivered flawless banquet service for weddings, corporate events, and private functions.
- Collaborated with kitchen and event teams to facilitate seamless service and timely delivery.
- Maintained high standards of presentation, hygiene, and guest satisfaction.
- Recognized as Colleague of the Month (July 2023) for outstanding service and teamwork.
- Set up dining areas according to event specifications and standards.
- Communicated effectively with hosts, bussers, and kitchen staff to coordinate service.
- Addressed customer complaints or special requests promptly and courteously.
- Executed opening and closing side duties, including rolling silverware and setting up buffet stations.
Waiter
Anchor restaurant and bar
Bermuda
03.2018 - 12.2020
- Delivered attentive service to local and tourist clientele in a fast-paced restaurant environment.
- Supported operations, ensured order accuracy, and maintained strict hygiene standards.
- Consistently upsold menu items and enhanced guest satisfaction through product knowledge.
Banquet Captain\ Senior waiter
Grand by GRT Hotels (Radisson Blu Group)
Chennai, India
09.2013 - 03.2018
- Achieved promotion from Steward to Captain by demonstrating leadership and reliability.
- Supervised restaurant operations to ensure seamless service delivery.
- Coached junior staff to improve service quality and operational efficiency.
- Collaborated with kitchen and management teams to uphold brand standards.
- Ensured compliance with hygiene, safety, and quality protocols.
- Oversaw banquet staff during events to facilitate smooth service flow.
- Coordinated event setups, including seating arrangements and table settings.
- Managed communication between kitchen and service staff for timely food delivery.
Education
Higher Secondary Certificate (HSC) -
Shree Mahaa Higher Secondary School
Erode, Tamil Nadu, IndiaDiploma - Hotel Management & Catering
Yellour Institute of Hotel Management
Erode, Tamil Nadu, IndiaSkills
- Leadership and team development
- Operational setup and pre-opening
- Guest satisfaction and upselling
- Banquet and fine dining service
- Food safety and hygiene compliance
- Event coordination and service flow
- Team collaboration
- Service standards implementation
Languages
English Tamil
Achievements And Awards
- Customer service development training, motivate to inspire, Shawnette O. Somner, 09/01/24
- Top-selling wine award, Azura Hotel, 06/01/25
- Perfect Attendance Award, Azura Hotel, 06/01/25
- Colleague of the Month, the Loren Hotel, 07/01/23
- Employee of the month, GRT Hotels, 06/01/16
- Appreciation Award, GRT Hotels, Chennai Flood Guest Rescue, 11/01/15
Timeline
Waiter
AZURA HOTEL
05.2024 - Current
Banquet waiter
The Loren hotel at Pink beach
03.2023 - 09.2024
Waiter
Anchor restaurant and bar
03.2018 - 12.2020
Banquet Captain\ Senior waiter
Grand by GRT Hotels (Radisson Blu Group)
09.2013 - 03.2018
Higher Secondary Certificate (HSC) -
Shree Mahaa Higher Secondary School
Diploma - Hotel Management & Catering
Yellour Institute of Hotel Management