Sirit Dill
Saint Georges ,GE
Summary
Adept in enhancing customer experiences and fostering positive environments, I leveraged my expertise in MS Office and exceptional teamwork abilities at St Regis Bermuda Resort to significantly improve guest satisfaction. My proactive approach and dedication to continuous learning have consistently contributed to achieving and surpassing project objectives. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2025
2025
years of professional experience
Work History
Guest Environment Expert
St Regis Bermuda Resort
Saint Georges, GE03
04.2023 - 07.2024
- Assisted with guests requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached guests and engaged in conversation through use of effective interpersonal and people skills.
- Completed routine maintenance.
- Promoted high guest satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to guests when face-to-face.
Customer Service
SU ALIADO LABORAL - CLINICA DE LA COSTA
01.2017 - 08.2017
- Assigning appointments to patients by telephone and in person
- Receiving patients and assigning them to their respective Doctor
- Patient billing and payments
- Accounts payable including making clinic payments to clinic vendors
Call Centre Agent
ATLANTIC INTERNATIONAL BPO
12.2014 - 02.2016
- Respond to the calls of the users to answer their concerns about the telephone service
- Calling users to respond to their requirements and keep them in accordance with our telephone company
- Calling customers trying to convince them not to withdraw their services with our company and offering better plans and better options
Cashier and Customer Service
APROCAR S.A KFC
07.2014 - 08.2014
- Serving Customers
- In charge of receiving and organizing products
- Solving problems pertaining to our customers
Sales Associate
LYM PRODUCTIONS (BAVARIA)
01.2014 - 07.2014
- Promoting the new brands of beverages i.e
- Soft drinks and energy drinks of the company
- Training new members in the company, teaching them about our new products and services
- Calculating the sales that are made
- Day to day accounting of the gains and possible losses
- Ordering of products
Guest Environment Expert
St Reg
Education
Some College (No Degree) - Customer Service
SENA
Barranquilla Colombia04-2017
ESTUDIOS TÉCNICOS - Hotel and Tourism
SENA
12.2012
INSTITUTO TECNICO DISTRITAL CRUZADA SOCIAL -
Skills
- Self-Directed
- Time management
- Decision-making
- MS office
- Computer skills
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Customer relations
References
References are available on request.
Personal Information
Date of Birth: 04/03/95
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Guest Environment Expert
St Regis Bermuda Resort
04.2023 - 07.2024
Customer Service
SU ALIADO LABORAL - CLINICA DE LA COSTA
01.2017 - 08.2017
Call Centre Agent
ATLANTIC INTERNATIONAL BPO
12.2014 - 02.2016
Cashier and Customer Service
APROCAR S.A KFC
07.2014 - 08.2014
Sales Associate
LYM PRODUCTIONS (BAVARIA)
01.2014 - 07.2014
Guest Environment Expert
St Reg
Some College (No Degree) - Customer Service
SENA
ESTUDIOS TÉCNICOS - Hotel and Tourism
SENA
INSTITUTO TECNICO DISTRITAL CRUZADA SOCIAL -
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