Shayna Dillas
Hamilton Parish
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Manager
Ocean View Golf Course
12.2016 - Current
- Managed staff schedules and maintained adequate coverage for all shifts.
- Improved customer service rankings by resolving issues quickly and accurately.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Closed out cash register and prepared cashier report at close of business.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
Tour Guide Assistant
Bermuda Visitor Information Center
03.2014 - 11.2016
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Maintained a safe environment for visitors, addressing any concerns or issues promptly.
- Participated in ongoing training sessions to stay current on industry trends and best practices in tourism management.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Managed tour bookings effectively by using organizational systems to keep track of reservations and confirmations.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Collected and deposited payments from guests.
Education
GED -
Bermuda G.E.D Program
St David's07.2011
Skills
- Resource Allocation
- Employee Performance Evaluations
- Calendar and Scheduling Software
- Conflict Resolution
- Sales and Marketing
- Event Coordination
- POS Terminal Operation
- Managing Reservations and Large Parties
- Inventory Management
- Liquor Law Compliance
- Staff Management
- Recruitment and hiring
- Money Handling
Certification
- Licensed CADA TIPS - 2014 - 2022
- Certified Tour Ambassador, Bermuda Visitor Information Center - 2014 - 2017
Timeline
Bar and Restaurant Manager
Ocean View Golf Course
12.2016 - Current
Tour Guide Assistant
Bermuda Visitor Information Center
03.2014 - 11.2016
GED -
Bermuda G.E.D Program
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