Shaun Brown
Bermuda
Summary
Accomplished Senior Cable Installer and IT Technician at TBI, adept in hand-tool proficiency and critical thinking, significantly enhanced customer satisfaction through efficient service and problem-solving. Skilled in inventory management and conflict resolution, my proactive approach and continuous learning commitment have driven project success and positive client relationships. Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Senior Cable Installer and IT Technician
TBI
10.2018 - Current
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Collaborated with team members to complete large-scale installation projects within tight deadlines.
- Optimized network performance for clients by identifying potential issues during site surveys before installation commenced.
- Fostered strong professional relationships with clients, leading to positive reviews.
- Enhanced client satisfaction by promptly responding to service calls for repairs or adjustments postinstallation.
- Ensured timely completion of installations by effectively managing work schedules and prioritizing tasks.
- Actively participated in routine meetings to discuss progress updates, ongoing challenges, solutions, best practices sharing among teammates.
Heavy Equipment Mechanic
East End Ashphalt
06.2015 - 09.2018
- Maintained a clean work environment that promoted safety while enhancing overall productivity.
- Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Removed worn or faulty components for replacement or repair.
- Inspected and tested heavy equipment components to certify proper operation and safety.
- Maintained accurate records of equipment maintenance, repairs, and parts inventory to ensure efficient tracking and cost control.
GSE Garage Manager
Renaissance Aviation
11.2012 - 05.2015
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Maintained shop safety standards
- Implemented inventory control measures to reduce waste and optimize parts usage.
- Arranged efficient scheduling and work assignment systems.
GSE Mechanic
Renaissance Aviaton
03.2010 - 10.2012
- Reduced downtime for GSE units by implementing a preventative maintenance schedule.
- Upheld environmental standards by properly disposing hazardous materials according to regulatory guidelines.
- Maintained detailed records of all maintenance tasks performed, ensuring accurate documentation and efficient future servicing.
- Increased efficiency in diagnosing mechanical issues through the use master diagnostic tools alongside manual techniques.
- Collaborated with operations teams to ensure optimal availability of functional GSE during peak hours.
- Enhanced aircraft safety by performing thorough inspections and maintenance on ground support equipment.
- Worked closely with other mechanics as part of an effective team dedicated to maintaining a high-performance GSE fleet.
Baggage Handler
Renaissance Aviation
01.2009 - 10.2010
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
HVAC Installer
Cool Air
01.2008 - 01.2009
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
Education
Penn Foster
Online 07.2018 - 05.2019
High School Diploma -
MSA
Bermuda09.2008
Skills
- Time Management Efficiency
- Hand-tool proficiency
- Critical thinking abilities
- Decision-Making Confidence
- Continuous Learning Commitment
- Conflict resolution techniques
- Inventory Management
- Problem Solving
- Attention to detail
Certification
- OSHA Certified
- CPR/AED Certification
Timeline
Senior Cable Installer and IT Technician
TBI
10.2018 - Current
Penn Foster
07.2018 - 05.2019
Heavy Equipment Mechanic
East End Ashphalt
06.2015 - 09.2018
GSE Garage Manager
Renaissance Aviation
11.2012 - 05.2015
GSE Mechanic
Renaissance Aviaton
03.2010 - 10.2012
Baggage Handler
Renaissance Aviation
01.2009 - 10.2010
HVAC Installer
Cool Air
01.2008 - 01.2009
High School Diploma -
MSA
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