Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Shar'de Roberts

Bermuda,SH

Summary

Experienced with 13+ years administration experience in the UK and South Africa including HR,personal management, budgeting, accounting duties, record keeping and training in diverse fields including; health, finance, technology, travel, digital sectors. Have a proactive approach, allowing myself to identify challenges early, and a positive, solution finding and assertive character that results in hurdles being resolved quickly with client focused needs at the core. Flexible with approaches and enjoy learning new skills when required.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Notification and Resource officer

Public Health Wales
01.2021 - 09.2023
  • Sending out daily reports after cross-checking details on different systems
  • Training large groups in the classroom/screen on new/ old systems/ processes
  • Managing inquiries from teams
  • Maintain patient's correct information on file
  • Monitoring email inboxes
  • Allocating queries to the correct departments with clear and frequent communication
  • Corresponding with Local authorities, environmental health officers, hospitals, GP Practices, Schools, Nurseries, care homes, funeral homes
  • Sending MMR test kits
  • Dealing with out-of-hours spreadsheets and communications
  • Inbox/telephones notifiable diseases
  • Taking emergency calls from public members
  • Working closely with nurse consultants offering assistance
  • Dealing with confidential data on a daily basis
  • Communicating with all levels of professional staff and public
  • Responded to emergency calls to provide assistance to citizens in need.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Built excellent rapport and working relationships with the community to build trust and improve upon communication.
  • Assisted in special investigations and Health prevention programs.

Online manager

UK Visa and Immigration services Ltd
06.2019 - 12.2020
  • Developed online presents
  • Introduced Google Adwords / SEO to generate corporate leads and sales for Visa applications
  • Took ownership of online such as Facebook, Website
  • Generated new leads (i.e
  • Ad-hoc marketing/prospecting campaigns) to achieve business objectives
  • Researched on consumer needs / sales
  • Quoting, Invoicing and following up payments.
  • Trained support staff in site implementation, updating and maintenance procedures.
  • Backed up or modified applications and related data to provide for disaster recovery.
  • Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
  • Conceptualized, planned and executed original designs for wide range of website properties.
  • Troubleshot issues with websites and fixed scripting and use issues.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Personal Assistant, Director & Office Manager

Club Med UK & Nordic
08.2018 - 05.2019
  • Manage (UK & Nordic) MD's diary
  • Supported MD on building relationships with internal staff & external contacts
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Displayed absolute discretion at handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Attended meetings, took notes and tracked action items.
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
  • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Identified needs and coordinated plans for travel and out-of-town functions.

UK Sales Coordinator / Project Manager

Natural Products Ltd
04.2017 - 04.2018
  • Efficiently run the day-to-day office requirements and maintenance contracts
  • Organize on and off-site events, functions and team building activities for all UK staff
  • Ability to multi-task and priorities workload for myself and MD
  • Strengthen clients' and stakeholders' expectation by building relationships
  • Introduced Google Adwords / SEO and led website development to generate corporate leads and sales for Moleskine
  • Led CRM (Microsoft Dynamics NAV) data creation and maintenance to increase productivity and customer experience
  • Took ownership of customer set up forms, new line forms and sampling process
  • Managed customer accounts in regards to back orders, outstanding payments and stock status
  • Supported Sales Team with activities on B2B product acquisition and after care (i.e Samples, consultation, order activator forms)
  • Generated new leads (i.e Ad-hoc marketing/prospecting campaigns) and maintained existing customer relationships to achieve business objectives
  • Researched on consumers needs / sales data, and collaborated with department heads to optimize sales
  • Coordinated legal / safety compliance reports requested by customers.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Assisting with individual selling efforts and helping sales representatives reach targets.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Built relationships with customers and community to establish long-term business growth.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Directed sales support staff in administrative tasks to help sales reps close deals.

Event Coordinator

SFM
05.2016 - 03.2017
  • Creatively generated new exciting ideas to improve B2C/B2B events offerings
  • Directed attendees on both operational and logistical issues
  • Managed relationships with suppliers and ensuring efficient delivery of services
  • Liaised with suppliers, sponsors and exhibitors to ensuring all parties expectations are met.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.

Project Manager/ Office Manager

Dev9
09.2013 - 03.2016
  • Managed all aspects of the budget
  • Updated reports, managed accounts, and generated reports for the company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Maximized cash flow through optimal billing and collection processes.
  • Utilized the company's accounting systems to review reports and prepare assessments.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Organized and updated databases, records, and other information resources.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Coordinated office events, seminars, and meetings for staff and clients.
  • Created an organized filing system to manage department documents.
  • Created reports, presentations, and other materials for executive staff.
  • Maintained primary relationship accountability for clients, overall servicing responsibility, and client satisfaction to maximize the profitability of client relationships.
  • Built and managed processes for tracking and monitoring department performance.
  • Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Payment procedures (i.e invoicing/quotes, petty cash, overtime, holidays, and chasing payments)
  • Successfully managed multiple digital projects (enterprise web development, Apps, campaigns) from start to launch under strict deadlines and budgets
  • Hands-on developed content/e-commerce platforms (WordPress
  • Magento, Joomla) and other digital advertisements to drive user experience and business values (i.e Interactive catalogs, web offers, pop-ups, bulk sms's and newsletters)
  • Analyses and reports on digital platform performances
  • Proactively consulted with the client to understand their needs and to ensure the expectations were met in the correct timeframe
  • Trained clients on newly deployed systems and mentored new staff members on the project delivery processes
  • Verified 8 employees' timesheets and overtime for payroll
  • Ensured timeline ran to schedule and deadlines were met with multiple teams.

Skills

  • Ability to priorities
  • Excellent accuracy with attention to details
  • Excellent organizational and time management
  • Work in pressurized Environment
  • Ability to multi-task
  • Flexible approach
  • Build & maintain relationships
  • Good knowledge of MS, Office Suite (Excel, Outlook PowerPoint and Word)
  • WDS (Welsh Demographic Service Dataset)
  • Tarian
  • CRM (Microsoft Dynamics NAV)
  • SOP (Standard Operating
  • Complex Problem-Solving
  • Management of Financial Resources
  • Learning Strategies
  • Officer Training

Certification

  • National Health Service Training
  • GDPR - 2020
  • Event Management Diploma- 2019
  • Fire Warden Training- 2018
  • Digital Marketing Diploma – 2017
  • Google Online Marketing Fundaments Course – 2017
  • TEFL – 2017
  • Matric – 2007
  • Photography Course – 2008

Languages

English
Native language
Afrikaans
Intermediate
B1

Timeline

Notification and Resource officer

Public Health Wales
01.2021 - 09.2023

Online manager

UK Visa and Immigration services Ltd
06.2019 - 12.2020

Personal Assistant, Director & Office Manager

Club Med UK & Nordic
08.2018 - 05.2019

UK Sales Coordinator / Project Manager

Natural Products Ltd
04.2017 - 04.2018

Event Coordinator

SFM
05.2016 - 03.2017

Project Manager/ Office Manager

Dev9
09.2013 - 03.2016

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Shar'de Roberts