Shanley Todd
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Rep Consultant
Department of Communications
10.2023 - 12.2023
- Optimize call flow and ensure effective communication by directing incoming calls to relevant departments
- Adhere to government department guidelines and policies to resolve and assist customer concerns
- Foster a comprehensive understanding of regulatory frameworks by collaborating with various government departments to stay informed about updates and changes
- Ensure efficient call routing by maintaining and updating databases to guarantee accurate information.
Administrative and Engagement Coordinator
The Bermuda Cabinet Office
04.2022 - 09.2023
- Collaborated closely with the Communication Office weekly basis to strategize, coordinate, and facilitate high-stakes interactions with various clientele, government officials, and the media, ensuring seamless execution of events involving Senior Officials.
- Oversaw strategic decisions regarding media and social image, encompassing family engagements, outfit coordination, and the cultivation of a personable image at various events.
- Enhanced government decision-making efficiency by streamlining processes within Senior Officials, utilizing strong analytical skills ensuring adherence to criteria before presenting recommendations for approval.
- Led communication efforts as a direct point of contact for Bermuda's Cabinet Senior Officials, facilitating interactions and cultivating collaborative relationships with other Senior Officials to address complex challenges.
Online Administrative Assistant, Personal Shopper & Sales Associate
Gibbons Company
03.2020 - 04.2022
- Responsible for e-commerce order fulfillment
- Resolved customer concerns and quality for procedures and distribution, responsible for inventory, pricing, unpacking, displaying, and visualizing new merchandise.
Temporary Administration Assistant
The Argus Group – Client Management Team
06.2021 - 09.2021
- Supported Client Management Department with different projects
- Upgraded, organized departments databases and filing systems to enhance company efficiency
- Compiled comprehensive market research and generated a report regarding international and global competitors
- Conducted face-face engagement and supported the Pensions Customers with $6K Pension Funds, answering queries and complaints during COVID.
Project Management Consultant
Real Deal Construction & Maintenance
05.2021 - 01.2022
- Reconstructing present company procedures and policies
- Administering payroll and wages
- Overseeing on-going and potential projects and maintaining timelines.
Project Management Consultant
Travels & Paddles
04.2021 - 07.2021
- Responsible for creative social media marketing and brand awareness
- Responsible for building criteria, brand marketing and providing a structure for the Youth Program
- Responsible for creative planning events and networking with potential partners as requested.
Community & Cultural Affairs Administrator
Dept. of Culture
07.2017 - 03.2020
- Provided office management support and assisted team members with organizing various upcoming events
- (E.g., Carifesta, The Gombey Festival)
- Supported all Senior Officers, and team members with administrative tasks.
- Collaborated in the planning and organizing of events such as Bermuda Day and Folklife community events.
Sales Representative
My Closet
04.2015 - 05.2016
- Developed, executed, and marketed the store’s grand opening
- Analyzed, evaluated, and interpreted consumer needs in bath & body products and fashion wear
- Provided high-quality service and products to suit the client through direct upward selling and administration support.
Education
Bachelor of Business Communications Film & Pop Culture -
Brock University
St. Catharines,ON 06-2019
Associate of Business Administration -
Bermuda College
Paget, Bermuda05-2015
Skills
- Client Management Software (CRM,2021)
- OMNI DC, OMNI Workflow
- Point of Sale Systems (POS)
- Microsoft Applications
- Google Software Applications
Certification
- Consultant | Department of Communications
- Data Privacy Champion Certificate |The TLC Group of Companies |2021
- Cybersecurity Certificate |The TLC Group of Companies|2021
- CPR/AED & First Aid |2020
- SCARS|2020
Affiliations
CHUBB Bermuda Triangle Challenge| 2024
- Greeted and marshaled runners at the finish line.
o Managed gate flow to ensure the safety of participants, emergency vehicles, and spectators. - Bag Handling
o Tagged, secured, and safeguarded participant bags in the designated tent.
o Organized the bag area for efficient retrieval by participants upon their return. - Bermuda Gold Championship (Production Distribution Team)|2020
o Distributed refreshments and supplied products to the designated stations and are amongst the golf courses.
o Insured that these stations and areas remained cleaned as well up replenished frequently through the tournament. - Louis Vuitton America’s Cup World Series Bermuda Weekend (First Mate – Media Team) |2015-2017
- Brock Fashion HQ |2016- 2019
o Assisted with organizing events, promoting, and participated in them and gave input on creating new things and events. Examples: Fashion Shows, Beauty Nights, Workshops Brock - Goodman School of Business - Creative Service Team |2016-2017
o Assisted a new company called Angel-Fashions brand its name and clothes through different avenues of social media - Mirrors Alumni & Friends Association and Mirrors Program |2007 – 2023
o Mirrors Alumni Member who assists in executing visions and holds different projects and events
o Assistant Recording Secretary; Public Relations, Enrollment Support, Support in organizing events
o Residential Administration Support
References
References available upon request.
Timeline
Customer Service Rep Consultant
Department of Communications
10.2023 - 12.2023
Administrative and Engagement Coordinator
The Bermuda Cabinet Office
04.2022 - 09.2023
Temporary Administration Assistant
The Argus Group – Client Management Team
06.2021 - 09.2021
Project Management Consultant
Real Deal Construction & Maintenance
05.2021 - 01.2022
Project Management Consultant
Travels & Paddles
04.2021 - 07.2021
Online Administrative Assistant, Personal Shopper & Sales Associate
Gibbons Company
03.2020 - 04.2022
Community & Cultural Affairs Administrator
Dept. of Culture
07.2017 - 03.2020
Sales Representative
My Closet
04.2015 - 05.2016
Bachelor of Business Communications Film & Pop Culture -
Brock University
Associate of Business Administration -
Bermuda College
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