Shanika Hayward
Hamilton,Bermuda
Summary
Customer-focused professional in the aviation industry, known for high productivity and efficiency in task completion. Possess specialized skills in safety compliance, emergency response procedures, and passenger service excellence. Excel in communication, teamwork, and adaptability, ensuring exceptional travel experiences for all passengers.
Overview
9
9
years of professional experience
Work History
Senior Cabin Crew Member
BermudAir
ST. Georges, Bermuda
09.2023 - Current
- Ensured cabin crew members met company performance standards during operational duties.
- Pre-Flight Briefing for CCMs.
- Liaising on board the aircraft with the Commander, Cabin Crew, and Ground Handling Personnel.
- Completion of all necessary paperwork.
- Passing safety-related defects to the Commander for recording in the Aircraft's Technical Log.
- Ensuring the cabin is secure for take-off and landing.
- Organizing efficient service and customer care during flights.
- Maintaining a thorough and up-to-date knowledge of all normal and emergency procedures.
- Assuring that pre- and post-flight security requirements are met.
- Promoting effective teamwork, communication, and CRM/Human Factors considerations on board the aircraft.
- Complying with and ensuring CCMs comply with discipline, conduct requirements, and uniform/appearance standards.
Business Development Officer
Bermuda Shipping and Maritime Authority
Hamilton , BERMUDA
08.2015 - 09.2023
- Fostered a culture of innovation and continuous improvement within the business development team.
- Implemented customer relationship management (CRM) strategies to enhance client satisfaction and retention.
- Collaborated with marketing team members on new product launches and promotions.
- Provided input on promotional materials including brochures, flyers, web content.
- Greeted and assisted customers to foster positive experiences.
- Developed and implemented strategic business plans to achieve revenue growth targets.
- Developed key performance indicators that measure progress towards goals.
Education
Business Administration and Management
University of South Africa
Business Administration
University of Wolverhampton
Wolverhampton, UKSkills
- Excellent customer service skills
- Strong leadership and communication skills
- Patience and the ability to remain calm in stressful situations
- Cultural awareness
- Enjoy working with others
- Assertiveness
Committees within BermudAir
- Crew Scheduling Committee
- Peer Recruitment and Selection Team
Timeline
Senior Cabin Crew Member
BermudAir
09.2023 - Current
Business Development Officer
Bermuda Shipping and Maritime Authority
08.2015 - 09.2023
Business Administration and Management
University of South Africa
Business Administration
University of Wolverhampton
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