Shani Adelle Clarke
Southampton
Summary
Dedicated hospitality professional with a solid foundation in guest services and housekeeping management. Experienced in conducting night audits and effectively handling guest inquiries to provide top-tier customer service. Skilled in various reservation systems and software applications to optimize operational workflows. Team-oriented individual with a composed presence in fast-paced settings, focused on fostering positive guest relations and memorable experiences.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Night Auditor
Hampton by Hilton Canterbury, Aimbridge
09.2022 - 03.2025
- Prepared detailed financial reports summarizing nightly revenues, expenses, and occupancy rates after managing overnight transactions.
- Checked in late arrivals and verified no-show reservations to uphold operational accuracy.
- Facilitated early front desk operations by providing crucial updates during shift passover.
- Ensured hotel security through effective management of surveillance systems.
- Supervised night porters, stewards, and security teams throughout night shifts for optimal performance.
- Oversaw late-night menu and 24-hour bar operations to enhance guest experience.
Residential Club Concierge Agent
The Reefs Resort & Club
03.2021 - 07.2022
- Cultivated a warm, luxurious atmosphere, ensuring each guest felt valued and experienced an exceptional stay.
- Planned and organized arrival of residential club clientele one month in advance for seamless experiences.
- Delivered personalized recommendations for dining, entertainment, local attractions, and transportation based on guest preferences.
- Prepared daily activity reports detailing concierge interactions, guest feedback, and operational challenges for management review.
Housekeeping Supervisor
The Reefs Resort & Club
01.2022 - 02.2022
- Evaluated staff productivity and performance, ensuring compliance with quality standards and regulations.
- Assigned housekeeping tasks during morning briefings for effective turndown services.
- Conducted comprehensive inspections of units before guest check-in.
- Managed time clock operations and processed weekly payroll gratuities accurately.
Hotel Guest Services & Reservations Agent
The Reefs
01.2020 - 03.2021
- Handled guest inquiries and communications at front desk, achieving prompt resolution of issues.
- Executed rebooking, reinstatement, and refunding of reservations effectively.
- Processed incoming reservation inquiries and modified bookings per established guidelines.
- Maintained compliance with policies while enhancing guest satisfaction through efficient service.
Brasserie Hostess
The Stratford Hotel & Brasserie
05.2019 - 12.2019
- Mastered OpenTable system on portable tablets during two-month trainee role prior to openings of Manhattan Loft Gardens and Stratford Brasserie.
- Specialized in Front-of-House guest interactions, enhancing dining experiences.
- Collaborated with kitchen staff and Executive Head Chef to ensure seamless service delivery.
- Liaised with security personnel to manage entry effectively during high-traffic events.
- Managed reservation system to accommodate guest requests and maximize dining room occupancy.
Restaurant Hostess
The Reefs Resort & Club
05.2015 - 10.2018
- Welcomed guests upon arrival, directing them to tables for breakfast, brunch, dinner, and holiday services.
- Leveraged comprehensive menu knowledge to inform guests about specials and promotions.
- Facilitated accommodation of guest preferences and special requests for optimal satisfaction.
- Handled customer complaints with politeness and professionalism, ensuring resolution and comfort.
Sales Associate / Visual Merchandiser
Hornburg Calypso Ltd.
06.2001 - 07.2008
- Demonstrated seven years of expertise in fashion retail sales across premium outlets, cultivated strong customer relationships through friendly and attentive service.
- Collaborated with high-profile brands such as United Colors of Benetton and Max Mara, significantly driving sales growth.
- Elevated to visual merchandiser, designing and organizing window displays to enhance brand appeal.
- Processed incoming stock, maintaining accurate inventory records and organized stockroom efficiently.
Education
BA Hons. - Marketing combined Tourism & Leisure Studies
Canterbury Christ Church University
Canterbury, Kent01.2018
BA Hons. - American Studies
Canterbury Christ Church University
01.2014
Associate's Degree - Art & Design
Bermuda College
01.2008
Course I & II - Psychology
Bermuda College
01.2005
6th Form -
Ridley College
01.2003
High school diploma -
Warwick Academy
01.2002
Skills
- Staff leadership & team oversight
- Brand understanding
- Reservations systems
- Daily transactions review
- Fire Safety procedures
- Springer Miller POS
- OnQ Property Management
- OpenTable
- Visual creativity
- Marketing knowledge
- Hair Loctician & Braider
Certification
- First Aid Training
- Fire Safety Awareness
- Challenge 25 Training
- Absence Management course
- Sexual Harassment Prevention for Managers 1.0 (UK)
- Health & Safety Policies for Managers/Supervisors
- Diversity Inclusion & Equity (UK)
- Child Sexual Exploitation Training
- PCI Data Security Standards
- Food Safety & Aimbridge - Allergen Process
- Certified Tourism Ambassador
References
Available upon request
Timeline
Night Auditor
Hampton by Hilton Canterbury, Aimbridge
09.2022 - 03.2025
Housekeeping Supervisor
The Reefs Resort & Club
01.2022 - 02.2022
Residential Club Concierge Agent
The Reefs Resort & Club
03.2021 - 07.2022
Hotel Guest Services & Reservations Agent
The Reefs
01.2020 - 03.2021
Brasserie Hostess
The Stratford Hotel & Brasserie
05.2019 - 12.2019
Restaurant Hostess
The Reefs Resort & Club
05.2015 - 10.2018
Sales Associate / Visual Merchandiser
Hornburg Calypso Ltd.
06.2001 - 07.2008
BA Hons. - Marketing combined Tourism & Leisure Studies
Canterbury Christ Church University
BA Hons. - American Studies
Canterbury Christ Church University
Associate's Degree - Art & Design
Bermuda College
Course I & II - Psychology
Bermuda College
6th Form -
Ridley College
High school diploma -
Warwick Academy