Shania Kassiram
Devonshire
Summary
Aspiring and dynamic student currently in the hospitality field, with a keen interest in transitioning to the legal sector.
Overview
7
7
years of professional experience
Work History
Room Attendant
Hamilton Princess and Beach Club, Bermuda
07.2021 - 04.2022
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Laundry Attendant
Hamilton Princess & Beach Club
04.2022 - 04.2023
- Kept track of laundry items by properly sorting, identifying and storing clothing.
Beach Attendant
Hamilton Princess & Beach Club
02.2022 - 04.2023
- Assisted guests with renting and setting up umbrellas, beach chairs,kayaks and paddle boards and collected items at closing to maintain inventory.
- Monitored and maintained towel inventory by obtaining clean towels from laundry and returning and laundering dirty towels.
- Contributed to a welcoming environment by greeting guests upon arrival and providing information about available services.
Restaurant Hostess
Hamilton Princess & Beach Club
04.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Receptionist Assistant
Trinidad Hydraulics, Trinidad
09.2019 - 11.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
Restaurant Team Member
KFC, Bermuda
12.2017 - 11.2018
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Prepared food orders, cooking on grill and operating fry station.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Sales Clerk
Shannon's Bermuda
07.2017 - 08.2017
- Assisted customers by answering questions and fulfilling requests.
- Assisted customer by locating items and processing payments.
- Performed inventory control, such as counting, and stocking merchandise.
- Set up new sales displays each week with fresh clothing.
Education
Associate of Arts -
Bermuda College
06.2026
Cedar Bridge Academy
06.2018
Inflight Institute Cabin Crew Training
12.2019
First Aid & CPR Certified
02.2020
Skills
- Computer Skills
- Organizational Skills
- Communication Skills
- First Aid & CPR
References
- Dr. Reynold Benjamin, Bermuda Hospital Boards, 441-599-0033
- Tricia Warner, Justicia Law Chambers, 441-595-1619
Hobbies and Interests
- Travelling
- Meeting new people
- Learning new skills
- Gaining opportunities
Volunteer Experience
- Youth Library, Bermuda
- Student Services Cedar Bridge Academy
- Agape House - Rubber Duck Derby
- Agape House – Festival of Lights
Timeline
Restaurant Hostess
Hamilton Princess & Beach Club
04.2023 - Current
Laundry Attendant
Hamilton Princess & Beach Club
04.2022 - 04.2023
Beach Attendant
Hamilton Princess & Beach Club
02.2022 - 04.2023
Room Attendant
Hamilton Princess and Beach Club, Bermuda
07.2021 - 04.2022
Receptionist Assistant
Trinidad Hydraulics, Trinidad
09.2019 - 11.2019
Restaurant Team Member
KFC, Bermuda
12.2017 - 11.2018
Sales Clerk
Shannon's Bermuda
07.2017 - 08.2017
Associate of Arts -
Bermuda College
Cedar Bridge Academy
Inflight Institute Cabin Crew Training
First Aid & CPR Certified