Shalamar Natalee Rodney
Montego Bay,Jamaica
Summary
To obtain a position as a Dining Room Server/Waitress with a company that will utilize my experience to our mutual benefit, and to provide excellent customer service that will make a positive impact on the company. Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility.
Overview
18
18
years of professional experience
1
1
Certification
Work History
WAITRESS
Sandals Montego Bay
Whitehouse, Jamaica W.I.
12.2019 - Current
- Providing exceptional service to guests.
- Provided excellent customer service to enhance guest experiences at luxurious resort.
- Greeted customers, answered questions, and recommended specials to increase profits.
WAITRESS
Lexington Country Club
Fort Myers, Florida
10.2018 - 04.2019
- Providing food & beverage service and Guest relation by professionally carrying out the function as a Waitress.
WAITRESS
Sandals Royal
Ironshore, Jamaica W.I.
10.2014 - 09.2018
- Providing international service to the guests with a smile.
WAITRESS
Coral Cliff
Montego Bay, Jamaica W.I.
06.2009 - 04.2013
- Providing excellent customer service and Guest relation by professionally carrying out the functions as a Waitress.
BARTENDER
Sandals Montego Bay
Whitehouse, Jamaica W.I.
01.2008 - 04.2009
- Serving the guest with a smile, while trying to exceed their expectations.
Education
Software Application -
Kenilworth Heart Academy- HEART Trust/NTA
01.2005
Mount Alvernia High -
Mount Alvernia High
01.2001
Flankers Primary & Junior High -
Flankers Primary & Junior High
01.2000
Skills
- Food service
- Beverage knowledge
- Order accuracy
- Menu memorization
- Point of sale operation
- Customer relationship management
- Active listening
- Point of sale (POS) system operations
- High volume dining
- Customer service
- Upselling techniques
- Food safety standards
Hobbies and Interests
- Dancing
- Cooking
- Listening to music
Certification
Heart College Innovation and Technology
Languages
English
Upper Intermediate (B2)
B2
References
References available upon request.
Affiliations
Customer Care Representative
Timeline
WAITRESS
Sandals Montego Bay
12.2019 - Current
WAITRESS
Lexington Country Club
10.2018 - 04.2019
WAITRESS
Sandals Royal
10.2014 - 09.2018
WAITRESS
Coral Cliff
06.2009 - 04.2013
BARTENDER
Sandals Montego Bay
01.2008 - 04.2009
Software Application -
Kenilworth Heart Academy- HEART Trust/NTA
Mount Alvernia High -
Mount Alvernia High
Flankers Primary & Junior High -
Flankers Primary & Junior High