Shakira Williams
Hamilton,HM
Summary
Accomplished union representative at BPSU, adept in conflict resolution and stakeholder engagement. Successfully advocated for member rights, enhancing workplace harmony by 30%. Skilled in policy writing and mediation, with a proven track record in effective communication and change management. Proficient in healthcare coordination, ensuring compliance and confidentiality.
Overview
7
7
years of post-secondary education
18
18
years of professional experience
Work History
Bermuda Public service union representative
Bpsu
Hamilton , Hm
02.2023 - Current
- Advocated for member rights during negotiations with management teams.
- Resolved conflicts between workers and employer through mediation techniques.
- Resolved conflicts between employees or between employees and management personnel.
- Facilitated training sessions on union policies and worker benefits.
- Collaborated with leadership to develop strategies for member engagement.
- Conducted meetings to discuss workplace issues and gather member feedback.
- Assisted members in understanding their rights and available resources.
- Monitored workplace conditions to ensure compliance with labor laws.
- Prepared reports on union activities and presented findings to members.
Healthcare professional
Bermuda Hospitals Board
Hamilton
02.2009 - Current
- Coordinated care plans and facilitated communication among healthcare teams.
- Managed patient records and ensured confidentiality compliance.
- Assisted in the implementation of health initiatives and educational programs.
Education
Master of Science - Human Services
Walden University
Minnesota , Mm 08.2021 - 10.2023
Bachelor of Science - Nursing
Northern Caribbean University
Jamaica , Hm 09.2000 - 06.2005
Skills
- Member advocacy
- Negotiation strategies
- Negotiation effectiveness
- Conflict resolution
- Mediation techniques
- Grievance management
- Policy writing
- Policy interpretation
- Compliance management
- Stakeholder engagement
- Meeting facilitation
- Training facilitation
- Effective communication
- Written communication
- Report preparation
- Feedback collection
- Healthcare coordination
- Patient confidentiality
- Change management
- Problem solving
- Time management
- Multitasking
- Adaptability and flexibility
- Industrial relations
Timeline
Bermuda Public service union representative
Bpsu
02.2023 - Current
Master of Science - Human Services
Walden University
08.2021 - 10.2023
Healthcare professional
Bermuda Hospitals Board
02.2009 - Current
Bachelor of Science - Nursing
Northern Caribbean University
09.2000 - 06.2005