Jazell Minors
6 Sofar Drive St Georges
Summary
My goal is to get into a career where I am in a position to help others whether it be with their mental/physical health in a health sector or within hospitality sector. Due to my Certification in Customer Service, Bridging Program Certification and Diplomas in Business Administration/Nursing I believe it is giving me the ability to be able to adapt to both sides of caring for people whether it is hands on care or administrative.
Overview
16
16
years of professional experience
Work History
Guest Experience Coordinator
Hamilton Princess (Exhale Spa)
06.2024 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in processes for improved efficiency and reduced wait times.
- Collaborated with housekeeping staff to ensure rooms were prepared according to guests'' preferences.
- Developed strong relationships with repeat customers, fostering loyalty and positive word-of-mouth referrals.
- Managed guest inquiries through phone, email, and in-person interactions, providing timely and accurate information.
- Ensured accurate billing practices by carefully reviewing charges posted to guest accounts before checkout.
- Proactively identified opportunities for upselling additional services or amenities based on individual guest needs.
- Handled reservation changes efficiently while minimizing inconvenience or dissatisfaction for affected guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Concierge Agent
Rosewood
07.2023 - 06.2024
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Volunteer
St Johns Ambulance
11.2018 - Current
Nurses Aide
King Edward Memorial Hospital
01.2021 - 06.2023
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported needs of Number+ residents under long-term care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Delivered high-quality care to Type patients in hospital facility.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Nurse Aide
DOROTHY CRANE NURSING HOME
04.2020 - 12.2020
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel
- Obtained client medical history, including medication information, symptoms and allergies
- Provided assistance in daily living activities by dressing, grooming, and bathing and toileting patients.
Bartender, Hamilton
Rosewood Bermuda
03.2019 - 12.2020
- Waited on a multiple customers at bar
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Decreased waste by through creating and following strict recipes and measurements for drinks
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Kept alcoholic beverages well stocked and organized to meet expected demands
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Set up glassware, liquor and other necessary supplies for special events.
Waitress/Bartender
Whitehorse Restaurant & Bar Bermuda
07.2017 - 03.2019
- Upheld standards of cleanliness, food handling and safety
- Attended to new tables promptly to answer first questions and take drink orders
- Offered enthusiastic and personable service to all customers
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner
- Observed tables to promptly respond to requests and refill beverages
- Assisted with bussing and restaging tables
- Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers
- Affected quick resolutions to customer problems and brought in management when needed.
Volunteer Carer
Headway
11.2013 - 11.2014
- Cleaned up dishes after lunchtime
- Helped prepare morning beverages
- Participated/assisted in activities e.g
- Board games, rehabilitation exercises.
Teacher’s Aide Volunteer
Gusford Primary School
01.2014 - 06.2014
- Assisted with arts and crafts activities
- Helped prepare breakfast and afternoon snack daily
- Prepared/planned own activities for children to engage in.
Cashier
Café Boulevard
06.2011 - 08.2013
- Handling cash transactions
- Taking and fulfilling customer orders in specific timescales
- Patiently handing the customer queries
- Received customer payments
- Assisted customers in selecting items based on needs
- Directed customers to store locations
- Greeted customers promptly.
Teacher’s Aide Volunteer
Busy Bees Nursery
03.2012 - 06.2012
- Assist teachers with daily lesson plans
- Helped prepare children for lunch and afternoon snack
- Put out and packed away daily activities.
Receptionist
M&S Electrical Services
06.2010 - 06.2011
- Answering telephone calls
- Typing/enveloping billing for customers
- Keeping billing/receipts organized
Housekeeping
St Georges Club
06.2009 - 08.2009
- Cleaned and changed bedspreads, blankets and mattresses
- Engaged positively with residents while cleaning their apartments and the common areas
- Changed bed linens and collected soiled linens for cleaning
- Removed waste paper and other trash from the premises to designated area.
Cashier Sales Associate
Making Waves
06.2008 - 08.2008
- Greet customers
- Maintain a friendly environment and treat costumers properly
- Guiding and solving queries of customer
- Responded to customer questions and requests in a prompt and efficient manner
- Followed merchandising guidelines to present visually appealing displays
- Stocked and replenished merchandise according to store merchandising layouts
- Determined customer needs by asking relevant questions and listening actively to the responses
- Work History medical secretary Certification
Education
Medical Coding Certification - Nursing Administration
St John’s Academy
London England 06.2024
Medical Secretary Certification - Nursing Administration
St John Academy
London England06.2024
Diploma - Administrative Management
John Academy
United Kingdom 06.2022
No Degree - Bridging Program
Bermuda College
Bermuda 05.2019
No Degree - mathematics
Bermuda College
Bermuda 05.2019
Diploma - psychology
John Academy
Diploma - nursing assistant - nursing
John Academy
2018
No Degree - Customer Service Training Certification
John Academy
United Kingdom 06.2018
Level 3 diploma - Health And Social Care
Suffolk New College
United Kingdom 07.2018
Certificate in level 2 Business Administration -
Suffolk New College
United Kingdom 2015
High School Diploma -
Cedar Bridge Academy
Bermuda 06.2011
Skills
- Excellent communication skills
- Attention to detail
- Customer-service oriented
- Personable and outgoing
- Professional phone etiquette
- Critical thinker Transcription and dictation
- Micros proficient
- Spreadsheet management
- Microsoft word proficient
- Microsoft office proficient
- Travel administration
- Jonas proficient
- Articulate and well-spoken
- Works well under pressure
Timeline
Guest Experience Coordinator
Hamilton Princess (Exhale Spa)
06.2024 - Current
Concierge Agent
Rosewood
07.2023 - 06.2024
Nurses Aide
King Edward Memorial Hospital
01.2021 - 06.2023
Nurse Aide
DOROTHY CRANE NURSING HOME
04.2020 - 12.2020
Bartender, Hamilton
Rosewood Bermuda
03.2019 - 12.2020
Volunteer
St Johns Ambulance
11.2018 - Current
Waitress/Bartender
Whitehorse Restaurant & Bar Bermuda
07.2017 - 03.2019
Teacher’s Aide Volunteer
Gusford Primary School
01.2014 - 06.2014
Volunteer Carer
Headway
11.2013 - 11.2014
Teacher’s Aide Volunteer
Busy Bees Nursery
03.2012 - 06.2012
Cashier
Café Boulevard
06.2011 - 08.2013
Receptionist
M&S Electrical Services
06.2010 - 06.2011
Housekeeping
St Georges Club
06.2009 - 08.2009
Cashier Sales Associate
Making Waves
06.2008 - 08.2008
Medical Coding Certification - Nursing Administration
St John’s Academy
Medical Secretary Certification - Nursing Administration
St John Academy
Diploma - Administrative Management
John Academy
No Degree - Bridging Program
Bermuda College
No Degree - mathematics
Bermuda College
Diploma - psychology
John Academy
Diploma - nursing assistant - nursing
John Academy
No Degree - Customer Service Training Certification
John Academy
Level 3 diploma - Health And Social Care
Suffolk New College
Certificate in level 2 Business Administration -
Suffolk New College
High School Diploma -
Cedar Bridge Academy