Shahla Powery
George Town,Cayman Islands
Summary
Talented Practice Manager with excellent marketing, customer service and facility oversight skills coupled with more than 15 years of experience. Highly effective and comfortable working with people at all organizational levels. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Managing Director
OceanMed Ltd
Grand Cayman , Cayman Islands
11.2019 - Current
- Spearheaded successful business development initiatives aligned with the company's strategy and core competencies.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Provided documentation of processes to comply with regulations and company policies.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Oversaw clinical integrity and milieu of program and supervision of staff delivering clinical and direct care services.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Direct day-to-day administrative and operational functions for the facility, providing guidance and leadership to over 20 employees across multiple departments.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Practice Manager
3T Cayman
Grand Cayman, Grand Cayman
04.2016 - Current
- Oversaw accounting, budgeting, and financial reporting.
- Trained interns and newly hired team members on office procedures and computer system.
- Communicated closely with patients, ensuring medical information was kept private.
- Supervised team of 5 office personnel.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Provided supervision and management to team of support personnel.
- Developed close working relationships with front office and back office staff.
- Consulted with healthcare professionals on business decisions.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Developed policies and procedures for effective practice management.
- Developed and maintained electronic record management systems to analyze and process data.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Administrative Assistant
Chrissie Tomlinson Memorial Hospital
Grand Cayman , Cayman Islands
12.2006 - 04.2016
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
- Developed new payroll functions, saving over hours per month for accounting department.
- Prepared balance sheets, cash flow reports and income statements.
- Sorted documents and maintained organized filing process.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared vendor invoices and processed incoming payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Maintained good working relationships with vendors and resolved disputes.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Conducted annual salary surveys and developed, analyzed and updated company salary budget.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Calculated payroll deductions by accurately using Quickbooks and processed payroll to meet preset requirements for over 100 employees.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
GED -
University College of The Cayman Islands (ICCI)
Grand Cayman, Cayman Islands 2000
High School Diploma -
John Gray High School
Grand Cayman, Cayman Islands 1998
Skills
- Mentoring and training
- Problem solving skills
- Strategic planning
- Business planning
- Employment law
- Project Management
- Staff Management
- Operations management
- Business administration
- Staff Development
Certification
- American Board of Magnetic Resonance Safety - Magnetic Resonance Safety Officer 2018
Timeline
Managing Director
OceanMed Ltd
11.2019 - Current
Practice Manager
3T Cayman
04.2016 - Current
Administrative Assistant
Chrissie Tomlinson Memorial Hospital
12.2006 - 04.2016
GED -
University College of The Cayman Islands (ICCI)
High School Diploma -
John Gray High School