Ciara Henschke
Warwick
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Titles Analyst
Manulife
Bermuda
09.2023 - Current
- Conduct Lexis Nexis Bridger Results
- Handling complex client due diligence reviews
- Review policy ownership structures including individuals, entities, and trusts, identifying ultimate beneficial owners for risk assessment.
- Conduct client risk assessments, ensuring due diligence has been provided that are in accordance with our local regulatory requirements (KYC/AML) at the time of onboarding and for New Business and Inforce processing.
- Staying updated with procedural documentation and changes within operations, ensuring adherence to recent guidance and regulations.
- Review legal collateral assignments documents, noting any errors between submitted documents and approved versions, ensuring it’s in good order prior to acknowledgement.
- Coaching/cross training team members in handling policies and procedures related to both New Business and Inforce processing.
- Meeting SLAs - fast turnaround time and efficiency, while prioritizing urgent cases and escalations.
- Special projects assigned by management.
Policy Contract Coordinator
Manulife Bermuda
10.2021 - 08.2023
- Digitally prepare and accurately assemble policy contracts for e-delivery to clients
- Print, accurately assemble, bind, and package hard copy policy contracts for courier delivery
- Meet established service standards in terms of turnaround time and quality, while prioritizing urgent cases and escalation
- Coordinate all outgoing courier packages to both local and international destinations
- Attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
On Call Assistant
Animal & Garden House
06.2017 - 09.2021
- Greeted guests in with friendliness and professionalism.
- Monitored and ordered supplies and materials to keep office well stocked.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Sales Person (Part Time)
English Sports Shop
11.2019 - 03.2020
- Worked to build relationships with customers and built potential for additional sales.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
Hostess (Part Time)
Flanagans
08.2019 - 12.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Coordinator/Rental Attendant (Part Time)
Current Vehicles
02.2018 - 03.2019
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
Education
Bachelor of Science - Business Administration: International Business
Liberty University
Lynchburg, VAAssociates of Arts - Business Administration
Bermuda College
PagetSkills
- High Attention to Detail
- Strong sense of urgency
- Problem-Solving
- Self-Motivated
- Time Management
- Flexible and Adaptable
- Ability to multitask
- Customer Service
- Organization
- Teamwork and Collaboration
- MS Office & Adobe
- Coaching/Cross Training
- Interpersonal
- Communication
Accomplishments
- FLMI Level 1 Certificate
- Certificate in Customer Experience Essentials
- Completed LOMA 281 - Meeting Customer Needs with Insurance and Annuities- 3rd Edition.
- Completed LOMA 291 - Improving the Bottom Line: Insurance Company Operations - 2nd Edition
- 50 - Impact Cx: The QuestCX 50 - Impact Cx: The Quest
- Completed ACS 101 - Customer Service for Insurance Professionals - Third Edition
Timeline
Titles Analyst
Manulife
09.2023 - Current
Policy Contract Coordinator
Manulife Bermuda
10.2021 - 08.2023
Sales Person (Part Time)
English Sports Shop
11.2019 - 03.2020
Hostess (Part Time)
Flanagans
08.2019 - 12.2019
Coordinator/Rental Attendant (Part Time)
Current Vehicles
02.2018 - 03.2019
On Call Assistant
Animal & Garden House
06.2017 - 09.2021
Associates of Arts - Business Administration
Bermuda College
Bachelor of Science - Business Administration: International Business
Liberty University