Selina Dawn Burrows
Bermuda
Summary
Detail-oriented professional with extensive experience in customer service and administrative support. Known for effective communication and strong multitasking abilities, contributing to improved office efficiency and client satisfaction.
Overview
19
19
years of professional experience
Work History
Receptionist
Bermuda Electric Light Company
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Coordinated communication between departments, fostering collaboration and information flow
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Coordinated mail distribution and managed incoming packages efficiently.
Customer Service Representative/Receptionist
Bermuda Electric Light Company
04.2007 - Current
- Streamlined communication processes between Meter Reader, Meter Service Departments to improve response times for customer requests.
- Opened, cancelled or amended customers' accounts
- Explained electric consumption charges to customers
- Offered advice to customers on how to conserve energy and save money
- Temporary relief when needed to the Cashiers Department
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
East Orange High School
East Orange, NJ Skills
- Effective organization skills
- Skilled in customer phone interactions
- Data entry proficiency
- Customer/Client relations
- Office administration
- Data inputting
Timeline
Receptionist
Bermuda Electric Light Company
07.2024 - Current
Customer Service Representative/Receptionist
Bermuda Electric Light Company
04.2007 - Current
High School Diploma -
East Orange High School