Satorie Lawrence
Pembroke
Summary
To enhance my capabilities and skills while acquiring knowledge and experience within a progressive environment.
Overview
9
9
years of professional experience
Work History
Full Time -On Call Server
Boundary Sports Bar and Grill
10.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Utilized strong multitasking skills to efficiently manage multiple tables at once, optimizing turnover rates.
- Demonstrated flexibility by adapting quickly to last-minute changes in event schedules or staffing needs.
Delivery Field Agent
Sargasso Sea
01.2018 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Utilized advanced technical tools and equipment to streamline data collection processes for enhanced accuracy and efficiency.
- Demonstrated features, answered questions, and redirected concerns to positive areas.
- Provided exceptional customer service by promptly addressing concerns and delivering customized solutions tailored to individual needs.
Supervisor
Bermuda Travel Concessions
12.2023 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager/Front line server
Simple Limited
01.2020 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
Manager/Bartender/Sales Representative
Thyme Restaurant/Simons Swizzle
09.2019 - 07.2022
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Waitress/Bartender
The Reefs Resort and Club
08.2018 - 03.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
Bartender/Waitress
Bolero Brasserie
03.2017 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
Muse
01.2016 - 02.2016
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed strict recipes and drink measurements to minimize product used.
Sales Person
Revelation Boutique
06.2015 - 09.2024
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Education
The Bermuda College
South Road, Paget01.2015
The Berkeley Institute
Hamilton, Bermuda01.2014
Skills
- Operating system management
- Backup Management
- Server Optimization
- Strong Work Ethic
- Exceptional customer service
- Safe Food Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Sales Techniques
- Suggestive Selling
- Beverage Preparation
- Reliable and Responsible
- Multitasking Abilities
- Adaptable and Flexible
- Team Leadership
Tel
(441)-703-3370
Volunteer Experience
- 2010, 2014, Harrington Sound, Summer Cleanup
- 2010, 2014, Bermuda Cycle Races, Road Marshall
- 2010, 2014, Packwood Home, Filing, Organizing Medications, Flipping beds
- 2010, 2014, Bermuda Hospital Board, Fracture Clinic
References
- Keeka K. Simons, Messrs. Trott & Duncan - Paralegal, (441) 333-4225
- Janeek Providence, The Ministry of Public Works - Human Resources Officer, jfprovidence@gov.bm, (441) 337-2332
- Elizabeth Pedro, Baptiste Limited, Southampton Rangers, Bermuda, (441) - 777-5400
Timeline
Supervisor
Bermuda Travel Concessions
12.2023 - 06.2024
Full Time -On Call Server
Boundary Sports Bar and Grill
10.2023 - Current
Manager/Front line server
Simple Limited
01.2020 - 07.2024
Manager/Bartender/Sales Representative
Thyme Restaurant/Simons Swizzle
09.2019 - 07.2022
Waitress/Bartender
The Reefs Resort and Club
08.2018 - 03.2021
Delivery Field Agent
Sargasso Sea
01.2018 - Current
Bartender/Waitress
Bolero Brasserie
03.2017 - 01.2018
Bartender
Muse
01.2016 - 02.2016
Sales Person
Revelation Boutique
06.2015 - 09.2024
The Bermuda College
The Berkeley Institute
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