SAFI CISSÉ
Bermuda
Summary
Marketing and communications professional with a strong background in client engagement, brand experience, and data-informed insights within Bermuda’s international environment. Experienced in translating real-world client interactions into actionable understanding of global audience expectations and destination perception. Combines strategic awareness with hands-on execution across CRM systems, reporting, and cross-functional coordination.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Signature Butler
St. Regis Bermuda Resort
01.2022 - Current
- Engage daily with high-value international clients, gaining direct insight into global expectations and perceptions of Bermuda
- Deliver consistent, brand-aligned experiences reflecting international luxury standards
- Utilize CRM systems to manage client data, preferences, and service personalization
- Coordinate across departments to ensure seamless execution of guest experiences
Signature Butler / Guest Experience Ambassador
St. Regis Bora Bora
01.2020 - 01.2021
- Delivered high-end service to international clientele in a luxury resort environment
- Managed guest relations, feedback, and service personalization
- Supported brand positioning through consistent luxury experience delivery
Guest Relations Supervisor / Duty Manager
Le Méridien Bora Bora
01.2016 - 01.2020
- Supervised guest relations operations and coordinated front office activities
- Managed VIP guest experience and service quality standards
- Handled public relations interactions and site inspections
CRM Marketing & Business Support
Expectra / Lucien Barrière
Paris
01.2013 - 01.2016
- Managed customer databases and CRM tools for marketing purposes
- Produced reports and supported data-driven marketing initiatives
- Improved data workflows and reporting structures
Project Manager
Lame de Fond
Paris
01.2012 - 01.2013
- Coordinated projects across teams, ensuring timelines and deliverables were met
- Structured workflows and communication processes
Education
Master's Degree - Marketing & Management
ISEM Business School
MontpellierSkills
- Marketing & Brand Positioning
- Client Engagement & Experience Strategy
- CRM & Data Insights (Salesforce, Opera, BI)
- Reporting & Database Management
- Cross-functional Coordination
- Events & Guest Experience Delivery
- Digital & Social Media Tools
- Multilingual Communication
Certification
- IBM Cybersecurity Analyst Certificate (2025)
- Business Intelligence & Data Analytics (2026 – In Progress)
Languages
English (Fluent)
French (Native)
Italian (Fluent)
Timeline
Signature Butler
St. Regis Bermuda Resort
01.2022 - Current
Signature Butler / Guest Experience Ambassador
St. Regis Bora Bora
01.2020 - 01.2021
Guest Relations Supervisor / Duty Manager
Le Méridien Bora Bora
01.2016 - 01.2020
CRM Marketing & Business Support
Expectra / Lucien Barrière
01.2013 - 01.2016
Project Manager
Lame de Fond
01.2012 - 01.2013
Master's Degree - Marketing & Management
ISEM Business School