Sabrina Lambert
Sandys
Summary
Experienced in providing outstanding customer service and administrative support with a strong track record of efficiently handling, client inquiries, and office tasks. Adept at maintaining a friendly and approachable demeanor while managing front office responsibilities. Seeking to leverage skills and experience to obtain a position with a well respected company that permits me to continue to exceed customer expectations.
Overview
15
15
years of professional experience
Work History
Front Office Representative
CG Insurance
Reid Street, Hamilton
05.2022 - Current
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Managed office supplies by conducting daily inventory counts and maintaining coffee, drinks, and snacks in office.
- Assisted in training new Front Office Representatives, raising overall team performance standards.
- Received, sorted, and distributed incoming mail in assigned mail boxes.
- Maintained a professional demeanor while handling high-pressure situations and upset guests, resulting in successful conflict resolution.
- Responded to inquiries from callers seeking information.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Agent
Auto Solutions Ltd.
St. John's Road, Hamilton
02.2018 - 04.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Production Associate
Lili Bermuda
Queen Street, St George’s
04.2015 - 02.2018
- Conducted tours of the facilities and perfumery operations
- Assisted customers with purchases and answers queries about the line of products
- Basic store maintenance
- Assisted perfumery production team throughout the day with various tasks
- Provided and maintained excellent customer service standards at all times
Finance Administrator
Appleby Bermuda
Victoria Street, Hamilton
01.2010 - 03.2015
- Worked amongst three sectors including Billing & System Support, Distributions & Payables and Trust to review and update client files
- Followed up with internal customers to ensure optimal client satisfaction.
- Responded to inquiries in a timely and proficient manner
Education
High School Diploma -
Cedarbridge Academy
Prospect, Bermuda 06-1996
Skills
- Team player attitude, displaying exceptional customer service
- Friendly and approachable
- Data entry proficiency
- Detail oriented
- Reception area maintenance
- Cash handling experience
Timeline
Front Office Representative
CG Insurance
05.2022 - Current
Customer Service Agent
Auto Solutions Ltd.
02.2018 - 04.2022
Production Associate
Lili Bermuda
04.2015 - 02.2018
Finance Administrator
Appleby Bermuda
01.2010 - 03.2015
High School Diploma -
Cedarbridge Academy