Hi, I’m
Ruben Pacheco Pedro
Operations Supervisor
Devonshire ,Hamilton
Overview
11
years of professional experience
Work History
28 Railway TrailHamilton, Devonshire
02.2017 - Current
IlhaVerde Rent-a-CarPonta Delgada, Sao Miguel
Manager
01.2016 - 12.2016
Job overview
- In Customer Service/ IlhaVerdeRent-a-Car.
- Azores
- Handled multiple c::ir rental reservations, attending customer questions and provided quotes
- Overlooked the cleanliness and maintenance of the vehicle to ensure customer satisfaction
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
Totalima Servicos Auto LdaPonta Delgada, Sao Miguel
Manufacturing & Utilities Operator
07.2013 - 07.2014
Job overview
- Serviced gas and high pressure lines
- Maintained gas tanks and industrial heaters
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
INSCO Insular De Hipermercados S.APonta Delgada, Sao Miguel
Service & Sales Supervisor
07.2012 - 07.2013
Job overview
- Azores
- Overlooked the frozen goods in the refrigerator containers
- Maintained the heat control sensors in the Bakery Department
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Provided technical support and maintenance services for range of computer hardware and software.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Managed maintenance activities, supervised staff and inspected equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Atlantic Cleaning and Maintenance LtdHamilton , Bermudas
Service Supervisor
Job overview
- Managing and overlooking various job sites
- Communicating with customers on specificjobs
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Monitored team's performance and gave feedback when necessary.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Escola Profissional da Aprodaz
July 2013
University Overview
- Technology and Energy
ITG lnstituto Tecologio do Gas
Diploma from Energies Management
February 20, 2013
Timeline
28 Railway Trail
02.2017 - Current
Manager
IlhaVerde Rent-a-Car
01.2016 - 12.2016
Manufacturing & Utilities Operator
Totalima Servicos Auto Lda
07.2013 - 07.2014
Service & Sales Supervisor
INSCO Insular De Hipermercados S.A
07.2012 - 07.2013
Escola Profissional da Aprodaz
ITG lnstituto Tecologio do Gas
Diploma from Energies Management
Service Supervisor
Atlantic Cleaning and Maintenance Ltd