Ruben Pacheco Pedro

• Managing and overlooking various job sites
• Communicating with customers on specific jobs
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Devised processes to boost long-term business success and increase profit levels.
• Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Developed systems and procedures to improve operational quality and team efficiency.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Increased profit by streamlining operations.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed and implemented strategies to maximize customer satisfaction.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Monitored front areas so that questions could be promptly addressed.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

• Handled multiple car rental reservations, answered customer questions and provided quotes
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Overlooked the cleanliness and maintenance of the vehicle to ensure customer satisfaction

• Serviced gas and high pressure lines
• Maintained gas tanks and industrial heaters

• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

• Motivated and trained employees to maximize team productivity.

• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Encouraged and promoted ideas aligned to business needs and benefits.

• Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Compiled training materials for new employees and tracked skill development.

• Negotiated with distributors to find quality products and best prices.