ROSA AMABEL M. BARONG
Apt. 18, 72 South Shore Road Paget, Bermuda PG04
Summary
To seek and maintain full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skill.
Overview
19
19
years of professional experience
Work History
Waitress
Paraquet Restaurant Ltd
04.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Waitress
BASTA MUSCAT LLC
04.2021 - 03.2023
- Company Overview: Basta 23
- Maintained Customer Satisfaction
- Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest
- Displayed enthusiasm and promoted excellent service to customers
- Basta 23
Restaurant Manager
Seven Hills Trading LLC
03.2016 - 01.2021
- Company Overview: MOOYAH Burger
- Developed, Implemented and Managed Business plan to promote profitable sales
- Correct calculated inventory and ordered appropriate supplies
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Delivered in depth training to workers in food preparation and customer facing roles to promote strong team performance
- Created and deployed strategies to boost restaurant performance, streamline food prep processes and reduce waste
- MOOYAH Burger
Technical Support/ Customer Support Agent
CONVERGYS/ CONCENTRIX
07.2015 - 02.2016
- Provided primary customer support to internal and external customers
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
Shift Manager/ Crew Training Manager
Jollibee Foods Corporation
05.2013 - 11.2014
- Trained and mentored new employees to maximize team performance
- Supervised employees and oversaw quality compliance with company standards for food and services
- Managed schedules, accepted time off requests and found coverage for short shifts
- Kept employees operating productively and working on task to meet business and customer needs
Service Crew
Jollibee Foods Corporation
01.2007 - 12.2013
- Do the cashiering
- Manage transactions using the cash POS registers
- Taking the order for customers
- Provide the guest with overall Customer Satisfaction
Office Clerk Assistant
Holy Name University
06.2006 - 03.2012
- Provided clerical support, addressing routine and special requirements
- Completed clerical tasks such as filing, copying and distributing mail
- Executed record filing system to improve document organization and management
Education
Bachelor of Science - Business Administration Major in Financial Management
Holy Name University
Skills
- Good decision making
- Time Management
- Conflict Resolution
- Teamwork
- Multi tasking
- Microsoft Excel
- Powerpoint
- Inventory control
Personal Information
- Date of Birth: 02/13/89
- Nationality: Filipino
- Marital Status: Single
Timeline
Waitress
Paraquet Restaurant Ltd
04.2023 - Current
Waitress
BASTA MUSCAT LLC
04.2021 - 03.2023
Restaurant Manager
Seven Hills Trading LLC
03.2016 - 01.2021
Technical Support/ Customer Support Agent
CONVERGYS/ CONCENTRIX
07.2015 - 02.2016
Shift Manager/ Crew Training Manager
Jollibee Foods Corporation
05.2013 - 11.2014
Service Crew
Jollibee Foods Corporation
01.2007 - 12.2013
Office Clerk Assistant
Holy Name University
06.2006 - 03.2012
Bachelor of Science - Business Administration Major in Financial Management
Holy Name University
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