Robin Outerbridge
3 Fairylands Road
Summary
I thrive in fast-paced environments where I can multi-task, having to start and stop mid task has helped me master prioritization. With a background in hospitality and team coordination, I’ve honed my ability to manage a variety of responsibilities at once while keeping things going and organized.
I also have a passion for taking care of people. I thrive on being able to help a team, setting them up for success and playing my part makes me feel energized and accomplished. Not only being a team player but my ability to to interact with others and forge relationships has proven to be one of my biggest assets in the roles I have held.
I would definitely say, my strengths lie in multitasking, relationship-building, and adapting quickly to new challenges. I’m a quick learner and excited by roles that offer growth opportunities, where I can continue to develop and contribute.
Overview
18
18
years of professional experience
Work History
Team Coordinator
Spine and Sport Bermuda
07.2020 - 11.2024
- Successfully managed the day to day handlings of a busy Chiropractic Clinic that had five different Doctors and saw most patients in fifteen minute increments. This would entail me speaking to at least seventy to a hundred, plus, people a day between welcoming Patients, answering phones, emails and the Business WhatsApp.
- Daily tasks included reviewing daily schedules, verifying billing details match appointment type, checking Insurance Portals to ensure accurate insurance information, verifying correct diagnosis codes, checking high volume of faxes daily, adding pertinent information to Patient Charts and forwarding to appropriate Doctor. Balancing accounts at end of day and organizing Cash Deposit at end of each week.
- Coordinated all aspects of clinic operations, including referrals, patient bookings, and insurance submissions, ensuring seamless and efficient processes.
- Proactively answered calls, addressed inquiries, and provided information to patients, fostering positive communication and enhancing patient satisfaction.
- Played a key role in the clinic's growth, contributing to a positive reputation in the medical community and increased patient referrals.
- Demonstrated exceptional organizational and multitasking skills in a fast-paced environment, managing diverse responsibilities effectively. Because appointments were mostly 15 minutes I would be checking people in and out, rebooking one to six appointments at a time while processing correct copay and fielding phone calls, emails, requests from Doctors via teams etc.
Guest Service Agent and Reservations Assistant
Rosedon Relais & Chateaux
05.2018 - 07.2020
- Recognized as Employee of the Year in 2018 for ensuring guest satisfaction, teamwork and a hard work ethic.
- Handled reservations for popular Hotel Restaurant, Huckleberry.
- Processed all online and phone bookings for Hotel, ensuring accurate booking and payment details.
- Warmly welcomed arriving guests, creating a positive first impression and ensuring a seamless check-in and check out process.
- Provided information about hotel amenities, services, and local attractions to enhance guests' experiences.
- Planning tours, booking restaurants and other concierge services.
- Addressed and resolved guest concerns or complaints in a timely and efficient manner, demonstrating a commitment to guest satisfaction.
- Effectively and professionally communicated with all departments to provide the highest service of satisfaction for all guests.
Reservations and Front Office
Destination Resorts Vail
05.2016 - 09.2017
- Efficiently managed hotel reservations through the central booking system, ensuring accurate and up-to-date information
- Handled a high volume of reservation inquiries via phone, email, and online platforms such as Booking.com, Expedia etc
- While providing detailed information about room availability, rates, and policies
- Delivered excellent customer service by assisting guests with reservation inquiries, modifications, and cancellations
- Worked closely with guests to understand their needs and preferences, offering personalized recommendations to enhance their stay
Office Manager
SnatchThat! Deals
04.2014 - 02.2015
- Managed various aspects of office operations, including data input, customer service, hiring, and scheduling
Social Media Manager and Marketing Assistant
Vestify
07.2013 - 03.2014
- Managed social media accounts, conducted market research, and attended conferences to promote company services
Hostess
Wildside Bar & Grill
02.2013 - 07.2013
- Provided excellent customer service and maintained a clean, organized restaurant environment
Tourism Ambassador
Fantasea Cruises
06.2009 - 08.2009
- Coordinated the "Pop and Sizzle Initiative" for Fantasea Cruises, organizing special events to enhance the visitor experience
- Disseminated tourism information to assist visitors in planning their activities
- Executed customer service assignments to ensure a positive experience for all visitors
Receptionist
Island Embroidery
01.2007 - 01.2008
- Answered phone calls and provided assistance to customers in placing orders
- Managed data input and maintained accurate records
- Prepared orders and handled shipments, ensuring timely and accurate delivery
Education
Marketing & Advertising Design -
The International Academy of Design and Technology
Orlando, FL01.2012
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Miss Hall’s School
Pittsfield, MA01.2006
Skills
- Technical Proficiency - Proficient in Microsoft Office, Room Master, Springer Miller Property Management System and Jane App Practice Management Software for Health Professionals
- Customer Service Extraordinaire – Communication, Empathy and Patience
- Conflict Resolution/Problem Solving
- Time Management
- Attention to Detail
- Self Starter
- Adaptability/Flexible
- Social Media
- Team motivation
- Workload balancing
- Schedule management
- Relationship Building
Timeline
Team Coordinator
Spine and Sport Bermuda
07.2020 - 11.2024
Guest Service Agent and Reservations Assistant
Rosedon Relais & Chateaux
05.2018 - 07.2020
Reservations and Front Office
Destination Resorts Vail
05.2016 - 09.2017
Office Manager
SnatchThat! Deals
04.2014 - 02.2015
Social Media Manager and Marketing Assistant
Vestify
07.2013 - 03.2014
Hostess
Wildside Bar & Grill
02.2013 - 07.2013
Tourism Ambassador
Fantasea Cruises
06.2009 - 08.2009
Receptionist
Island Embroidery
01.2007 - 01.2008
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Miss Hall’s School
Marketing & Advertising Design -
The International Academy of Design and Technology
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