Robert O’Connor
St Georges,BM
Summary
With a proven track record at Eurocar Ltd, I excel in closing deals and building customer rapport, showcasing strong negotiation skills and a deep understanding of vehicle preparation. My experience spans various customer service roles, consistently achieving goals through effective communication and sales presentations.
Overview
38
38
years of professional experience
Work History
Airline Customer Service Agent
British Airways
L.F.Wade Airport
03.2016 - Current
- Knowing airline policies and procedures for people traveling on an airline
- Understanding computer program that shows peoples itinerary information to travel to different destinations and getting them there
- Checking people in to be prepared to board an airline with the use of computer program creating seating arrangements
- Creating labels for tagging suitcases for transport
- Communicating with internal staff working within a time limit
- Making sure customers have proper documents before boarding aircraft
- Signing customers into a private lounge using the computer system
- Being in communication with aircraft coordinator overseas and internal agents preparing the aircraft documents flight plan and also from cleaning to fueling and loading of bags making sure flight is safe for operation
Car Salesperson
Eurocar Ltd
Hamilton, Bermuda
12.2022 - 10.2024
- Knowledge of the cars sold at company with pricing, operating, and maintenance.
- Creating invoices for the sale of cars or trucks which involved being in contact with Government Transport Control Department, Insurance companies, and the customer buying the vehicle.
- The use of computers with understanding of emails, Excell, Word, creating folders, and looking up information for upcoming cars for sale.
- Creating folders for customers and keeping them organized with matching vehicle they have purchased.
- Keeping inventory of the cars and trucks that are being sold on property and the parts for them.
- Detailing the cars and trucks after arrival from docks, during showcase, and before the final sale which included washing, vacuuming, chemical freshener to wipe down inside of car, making sure tires were shiny.
- Having customers drive new cars while sitting in passenger seat to help with the sale of the car.
- Driving to TCD to take paperwork for a new car purchase.
Insurance Customer Service Agent
MoonGate Insurance Group
Hamilton
06.2015 - 02.2017
- Answering phones and emails concerning the policy and understanding of Health Insurance, Overseas medical air transportation, Vehicle Insurance, and Home Insurance
- Creating files - Vehicle, Home and Health insurance
- Understanding forms of insurance and premiums for customers to pay
- Corresponding with an insurance company via email to get costs of insurance
- Using Excel and creating formulas and layouts for organizing customers
- Taking payments and creating receipts
- Filing monthly cash and automated bank payment withdrawal receipts
Airline Customer Service Agent
Renaissance Aviation United Airlines
L.F.Wade International Airport
05.2015 - 08.2015
- Greeting people face to face and helping them with their travel
- Creating boarding passes for customers for the airline using the computer program or kiosk
- Learning computer jargon for communicating with overseas operations for creating paperwork for fueling, loading, the aircraft in a timely matter
- Organizing and filing paperwork
- Making sure all is well with getting proper paperwork to pilot and stewardess or stewards and helping people board the flight
- Communicating with internal staff to make sure all is being done through the use of radios
Self-Employed – Custom Signs and Paint Designs
Roc Art Grafix
St. Davids
06.2013 - 05.2015
- Design and create customized paint jobs for cars, boats, motorcycles, helmets etc
- Design and install business signs
Pool and Beach Attendant
Rosewood Tuckers Point Hotel
Tuckers Point
04.2012 - 06.2013
- Making sure that guests that arrive at my pool sight are greeted and attended to
- Setting up lounge chairs and umbrellas in the morning and putting them away in the evening
- Keeping clean towels stocked and neatly folded for guests and making sure that the flow of used towels are taken away as soon as the guests leave their lounge chair
- Keeping the flow of clean and used towels carrying them to and from the laundry pick up and drop off area using a cart for the many large bags of towels on
- Making sure the exercise room was properly maintained
- Greeting everyone who entered the exercise room and helped with any questions they had on operating any equipment
- Maintained the spa reception and all rooms throughout
Sign Installer
Bermuda Blueprinting
Pembroke
06.2010 - 10.2011
- Signs to be installed or delivered which required to drive a van, know different surfaces to install signs and what type of tools to use
- Help with making signs which required to understand different materials used and how to finish the sign
- Using computer for point of sale transactions
Spare Parts Customer Service Salesman
Cycle Care
Pembroke
02.2007 - 05.2010
- To use point of sale transactions to sell parts to customers
- Organize motorcycle parts which required storing and counting them
- Handling end of day cash and creating reports
- Communicating with mechanics to get the right part to fix the motorcycle
Truck Sales
Rayclan Ltd
Pembroke
08.2006 - 01.2007
- Buying and selling trucks which required using a database system that I created, filing, using Microsoft programs, calculating profits, organizing types of trucks for customers to purchase, and keeping track of customers
- Organizing location of trucks which required driving them to be stored, licensed, fixed, and test drives
- Creating letters for getting trucks to be tested and licensed
- Making contacts to outside companies enhance the look of the trucks
Secretary
Mello Jones & Martin
Hamilton
01.2005 - 01.2006
- Organizing files and help keeping lawyer stay on top of current events
- Using Microsoft programs to type letters, read and organize emails
- Helping with mail deliveries
Assistant Manager Cargo Customer Service Agent
Bermuda Aviation Services
St Georges
01.1987 - 01.2005
- Control import and export of goods
- Understanding and creating documents that explained prices and flight numbers to and from different countries for the purpose of customs to use to clear the goods
- Calculating the cost of goods using tariffs which are world prices to shipping
- Making sure that goods that went onto an aircraft was safe and secure to travel
- I was specialized and gotten certificates in transport of live animals, human remains, and dangerous goods
- I traveled in many countries for training
Education
Business Diploma - accounting and Business Management
Bermuda College
Paget01.1994
Skills
- Cold calling
- Closing deals
- Building rapport
- Sales presentations
- Goal oriented
- Persuasion techniques
- Test drives
- Strong negotiation
- Warranty requirements
- Customer service
- Vehicle preparation
- Car insurance
- Email and telephone etiquette
- Calculating prices
Hobbies and Interests
I am an artist and do archery as a professional sport representing the country
References
References available upon request.
Timeline
Car Salesperson
Eurocar Ltd
12.2022 - 10.2024
Airline Customer Service Agent
British Airways
03.2016 - Current
Insurance Customer Service Agent
MoonGate Insurance Group
06.2015 - 02.2017
Airline Customer Service Agent
Renaissance Aviation United Airlines
05.2015 - 08.2015
Self-Employed – Custom Signs and Paint Designs
Roc Art Grafix
06.2013 - 05.2015
Pool and Beach Attendant
Rosewood Tuckers Point Hotel
04.2012 - 06.2013
Sign Installer
Bermuda Blueprinting
06.2010 - 10.2011
Spare Parts Customer Service Salesman
Cycle Care
02.2007 - 05.2010
Truck Sales
Rayclan Ltd
08.2006 - 01.2007
Secretary
Mello Jones & Martin
01.2005 - 01.2006
Assistant Manager Cargo Customer Service Agent
Bermuda Aviation Services
01.1987 - 01.2005
Business Diploma - accounting and Business Management
Bermuda College
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