RENEE RICHARDSON
Devonshire
Summary
Dynamic office manager with extensive experience at Associates In Integrated Health, excelling in patient care and financial management. Proficient in CPT and ICD coding, I effectively communicate with healthcare professionals to enhance service quality. My strong teamwork and time management skills ensure seamless operations and exceptional client satisfaction.
Overview
27
27
years of professional experience
Work History
Assistant Office Manager front desk administrator
Bermuda Wellness and Outreach Centre/Hope Healthcare services
Hamilton
12.2025 - Current
- Coordinated daily office operations to ensure smooth workflow and efficiency.
- Assisted in scheduling appointments for clients and staff at the wellness center.
- Managed inventory of office supplies, ensuring availability for staff needs.
Part-time Superlative customer service
People's Pharmacy
11.2019 - Current
- Accurately and efficiently operate the point of sale (POS)register.
- Manage POS float ensure cash balances at the end of shift.
- Managed cash float to ensure accurate cash balances at the end of each shift. ensure cash balances at the end of shift.
- Promoted customer incentives, programs, and sales to increase customer engagement and drive merchandise awareness.
- Maintained cleanliness and organization of retail floor and POS station to create a welcoming shopping environment.
Office Manager
Associates In Integrated Health
06.2021 - 11.2025
- Oversaw daily operational functions to ensure seamless office performance.
- Manages and ensures that daily operational functions are completed.
- Implement office policies and procedures.
- Monitored finances, including claims processing, patient insurance verification, and claim reconciliation.
- Supervise reception to schedule and coordinate patient appointments to optimize client satisfaction and facility efficiency.
- Managed patient concerns to ensure a positive experience.
- Maintain total confidentiality of personal and financial data.
- Ensure steady workflows and uninterrupted service, ensuring leave cover for staff absences.
- Liaise with insurance companies, Doctors, and nurses.
- Processed office invoices, approving procurements for medical and office supplies and managing inventory.
- Manages the relocation process of foreign personnel.
Office Manager/ Billing
Fountain Health
03.2020 - 06.2021
- Monitored finances through claims processing, verifying patient insurance, and reconciling claims and charges to ensure accurate billing.
- Supervised reception, scheduling and coordinating patient appointments to enhance client satisfaction and improve facility efficiency.
- Ensured fulfillment of receptionist duties with focus on completeness of patient charts to maintain accurate patient records.
- Supervise reception to schedule and coordinate patient appointments to optimize client satisfaction and facility efficiency.
- Handle conflicts and patients' concerns in a diplomatic manner.
- Established connections with insurance providers and healthcare professionals to streamline patient services.
- Ensure steady workflows and uninterrupted service, ensuring leave cover for staff absences.
- Implement office policies and procedures.
Executive Assistant/Guest Services Manager
Brown-Darrell/Bermuda Urology Clinic
01.2008 - 03.2020
- Proficient in medical billing and coding with regards to CPT and ICD-9/10
- Processed and managed claims, ensuring clear communication with patients and providers.
- Knowledgeable in insurance verification prior to patient visits.
- Submits EOBs and billing statements to patients upon request.
- Kept communication with other practices to facilitate patient referrals and information exchange. with other practices in Bermuda and US.
- Practices patient confidentiality while providing superior customer services.
- Addressed patient complaints to ensure satisfaction and improve service quality. and grievances.
- Experience with EMR and medical route slips.
- Extensive Knowledge in medical terminology.
Administrative Assistant/Communication Coordinator
Bermuda HealthCare Services
11.2004 - 12.2007
- Coordinated Bermuda-based appointments for Lahey specialists, ensuring efficient use of their time.
- Read and assessed medical documentation for scheduling purposes.
- Processed insurance claims, facilitating timely reimbursements for patients and providers.
- Validate all information on all medical claims received.
- Maintained detailed claims records and followed up on lapsed cases to expedite resolutions.
- Manages receivable and payable accounts; and maintained financial records.
Front Desk Receptionist
01.2000 - 10.2004
- Managed reception area and provided assistance to patients.
- Registered new patients and updated existing patient records accordingly.
- Managed inventory orders by tracking supplies and ensuring timely restocking. and office supplies.
- Submitted insurance claims accurately to facilitate timely reimbursements..
- Processed insurance claims.
- Oversaw inventory orders and office supplies to ensure availability for operations.
- Coordinated patient flow by communicating delays to Physicians and patients, minimizing wait times.
- Entered protocols into Lahey's EPIC Citrix system for radiologist to review.
Education
BSSC -
St. Georges Secondary School
Skills
- Medical Billing
- Healthcare Compliance
- Electronic Medical Records system
- EPIC
- Cerner
- Medisoft
- Optimantra
- Scheduling Coordination
- Data Entry
- Time Management
- Multi-tasking
- Teamwork
- Effective Communication
- Interpersonal Skills
- Interpersonal Skills
INTERESTS
Reading, Cooking, Helping others / Seniors
Timeline
Assistant Office Manager front desk administrator
Bermuda Wellness and Outreach Centre/Hope Healthcare services
12.2025 - Current
Office Manager
Associates In Integrated Health
06.2021 - 11.2025
Office Manager/ Billing
Fountain Health
03.2020 - 06.2021
Part-time Superlative customer service
People's Pharmacy
11.2019 - Current
Executive Assistant/Guest Services Manager
Brown-Darrell/Bermuda Urology Clinic
01.2008 - 03.2020
Administrative Assistant/Communication Coordinator
Bermuda HealthCare Services
11.2004 - 12.2007
Front Desk Receptionist
01.2000 - 10.2004
BSSC -
St. Georges Secondary School