Renaé Raynor
Office Manager/Executive Assistant
Bermuda ,Bermuda
Summary
Experienced Office Management and Administration Professional who optimizes productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
Skills
Process Improvement
Time Management
Travel Coordination
Tech Savvy
Communication Skills
Senior Executive Support
Team Player
Contract Negotiations
Multi-Tasking
Concur SAP
Expense and Invoice Management
CPR/First Aid Certified
Office Management
Calendar Management
Work History
Office Manager / Executive Assistant
Securis Investment Partners LLP
Hamilton, Bermuda
04.2018 - Current
- Ensure peak office operations and provide preventative measures by identifying issues
- Manage all aspects of the office's space/infrastructure planning
- Process monthly business expenses and reimbursements for executive team and up to 30 employees
- Oversee office inventory activities by ordering, stocking and shipment receiving
- Source vendors for special project needs and negotiate contracts
- Developed standard operating procedures for all administrative employees
- Optimized organizational systems for expense management and recordkeeping
- Analyze data related to operational costs and spending trends to prepare budgets for the Bermuda offices
- Review staff feedback and make appropriate business adjustments to meet needs and address concerns
- Organize and coordinate conferences and monthly meetings for the executive team
- Screen calls and emails and responded accordingly to support executive correspondence
- Book airfare, hotel and ground transportation to coordinate office travel
- Effectively manage complex calendar scheduling for the CUO with focus on proper allocation of executive availability
- Handle logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, and CUO
- Coordinated the successful implementation of a new global HR platform, which increased employee engagement by 30%
- Support HR functions with emphasis on record keeping, data entry and general HR tasks including assisting in the interview process, onboarding and off-boarding
Executive Administrative Assistant
Chubb Bermuda Insurance Ltd
Hamilton, HC
01.2015 - 08.2017
- Recognized by CEO and CUO for exceptional performance and was offered full-time role after conclusion of contract
- Gained immeasurable administrative expertise through exposure to a diverse range of management styles
- Created and submitted business expense reports for reimbursement on behalf of Division President, CUO and three underwriting divisions
- Coordinated internal meetings for Division President, CUO and VP's of each underwriting division
- Assisted with underwriting projects within various lines of business, while maintaining consistent flows of progress
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered multi-line phone system, routed calls, delivered messages to the executive office
- Booked airfare, hotel and ground transportation for Division President, CUO, Operations and three underwriting divisions (up to 40 employees)
- Set up conference rooms, technology and materials to facilitate meetings
Assistant General Manager
Rosewood Bermuda - Residence Club at Harbour Court
Hamilton Parish, Bermuda
01.2011 - 01.2014
- Created employee schedules to align coverage with forecasted demands.
- Gained promotion for consistently exceeding performance goals and demonstrating ability to excel in roles of higher responsibility
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Provided top-notch service and achieved 98% guest-experience success rate
- Streamlined operations by revamping employee handbook/policies & procedures and introduced a performance management system
- Selected as a key member of the Health & Safety Committee
- Strengthened operational efficiency to remain cost-effective while maintaining quality service
- Met with staff to resolve difficult situations related to performance and conflict management
Certification
AINS 21: Property and Liability Insurance Principles, The Institutes
Education
High School Diploma -
06.1994 - 06.1999
Timeline
Office Manager / Executive Assistant - Securis Investment Partners LLP
04.2018 - Current
Executive Administrative Assistant - Chubb Bermuda Insurance Ltd
01.2015 - 08.2017
Assistant General Manager - Rosewood Bermuda - Residence Club at Harbour Court
01.2011 - 01.2014
The Berkeley Institute - High School Diploma,
06.1994 - 06.1999