Renaé Raynor

Work History

Securis Investment Partners LLP

Hamilton, Bermuda

04.2018 - Current

Ensure peak office operations and provide preventative measures by identifying issues
Manage all aspects of the office's space/infrastructure planning
Process monthly business expenses and reimbursements for executive team and up to 30 employees
Oversee office inventory activities by ordering, stocking and shipment receiving
Source vendors for special project needs and negotiate contracts
Developed standard operating procedures for all administrative employees
Optimized organizational systems for expense management and recordkeeping
Analyze data related to operational costs and spending trends to prepare budgets for the Bermuda offices
Review staff feedback and make appropriate business adjustments to meet needs and address concerns
Organize and coordinate conferences and monthly meetings for the executive team
Screen calls and emails and responded accordingly to support executive correspondence
Book airfare, hotel and ground transportation to coordinate office travel
Effectively manage complex calendar scheduling for the CUO with focus on proper allocation of executive availability
Handle logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, and CUO
Coordinated the successful implementation of a new global HR platform, which increased employee engagement by 30%
Support HR functions with emphasis on record keeping, data entry and general HR tasks including assisting in the interview process, onboarding and off-boarding

Chubb Bermuda Insurance Ltd

Hamilton, HC

01.2015 - 08.2017

Recognized by CEO and CUO for exceptional performance and was offered full-time role after conclusion of contract
Gained immeasurable administrative expertise through exposure to a diverse range of management styles
Created and submitted business expense reports for reimbursement on behalf of Division President, CUO and three underwriting divisions
Coordinated internal meetings for Division President, CUO and VP's of each underwriting division
Assisted with underwriting projects within various lines of business, while maintaining consistent flows of progress
Restocked supplies and submitted purchase orders to maintain stock levels
Answered multi-line phone system, routed calls, delivered messages to the executive office
Booked airfare, hotel and ground transportation for Division President, CUO, Operations and three underwriting divisions (up to 40 employees)
Set up conference rooms, technology and materials to facilitate meetings

Rosewood Bermuda - Residence Club at Harbour Court

Hamilton Parish, Bermuda

01.2011 - 01.2014

Created employee schedules to align coverage with forecasted demands.
Gained promotion for consistently exceeding performance goals and demonstrating ability to excel in roles of higher responsibility
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Provided top-notch service and achieved 98% guest-experience success rate
Streamlined operations by revamping employee handbook/policies & procedures and introduced a performance management system
Selected as a key member of the Health & Safety Committee
Strengthened operational efficiency to remain cost-effective while maintaining quality service
Met with staff to resolve difficult situations related to performance and conflict management