Anita Mainali Sapkota
Kathmandu
Summary
Highly skilled in providing superior customer service, accurately dealing all casino games, and following all required regulations. With over 10 years of experience as a qualified Casino Dealer, excels at dealing all casino games accurately, providing high-level customer service, and ensuring compliance with all regulations. Strong problem-solving abilities, willingness to learn, and excellent communication skills equip to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Croupier
Star Casino at Hyatt Regency
11.2012 - 12.2014
- Greet customers and ascertain their gaming needs
- Explain the rules for the various games offered
- Deal cards and manage the game by following established procedures
- Observe players to ensure they are following the rules and regulations
- Verify customers identification and ensure they meet the legal age requirement to play
- Collect and pay out chips, tokens, or money
- Inform players of the payouts for each type of hand and game
- Check and monitor game progress and ensure fairness
- Resolve disputes between players and handle customer complaints
- Calculate and distribute winnings
- Record financial transactions for audit purposes
Croupier in Gaming Department
Tara Casino at Hyatt Regency
12.2003 - 11.2012
- Overseeing all gaming functions for the assigned table
- Receiving and managing casino chips
- Shuffling cards by hand or via the automated shuffle machine
- Greeting customers and distributing cash chips
- Announcing the start of the round and taking bets
- Announcing the closing of the betting round
- Distributing player cards
- Playing house hands, spinning the roulette wheel, and throwing the dice
- Determining winners and distributing winning chips
Education
High School Diploma -
Dillibazar Kanya Campus
Kathmandu, Nepal12.2003
Skills
- Customer service
- Time management
- Teamwork
- Basic math
- Organizational skills
- Supervising experience
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
Certification
- Hospitality Communication Skill
- Fire prevention and Fire Fighting
- Personal safety and social Responsibilities
- Elementary First Aid
- Personal Survival
- High school Diploma Certificate
Languages
Nepali
Native or Bilingual
Hindi
Full Professional
English
Professional Working
Hobbies
Travelling,Shopping
Timeline
Senior Croupier
Star Casino at Hyatt Regency
11.2012 - 12.2014
Croupier in Gaming Department
Tara Casino at Hyatt Regency
12.2003 - 11.2012
High School Diploma -
Dillibazar Kanya Campus
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