Rajendra Kumar Bala
Hamilton
Summary
Dynamic and results-oriented professional with extensive experience in hospitality maintenance operations, specializing in Kitchen Equipments, HVAC systems, laundry facilities, kitchen equipment, pools and grounds management and large-scale property maintenance. Proven expertise in overseeing preventive maintenance programs and coordinating major repair operations while ensuring minimal disruption to hotel operations and guest experiences. Strong leadership abilities focus on proactive problem-solving, staff development, and contractor management, complemented by a commitment to maintaining the highest standards of safety, cleanliness, and facility functionality. Adept at balancing pool water chemistry and equipment repair, consistently delivering operational excellence across all areas of responsibility to enhance guest experiences through seamless operations and meticulous attention to detail.
Overview
34
34
years of professional experience
Work History
Sales & Marketing Representative
Y-Music World, Pune, India
India
- Acted as Manager in the absence of the Managing Director.
- Developed new business by visiting potential customers, providing quotations, and closing sales.
- Gathered market intelligence and provided feedback on buying trends.
- Represented the company at trade exhibitions and identified new markets and business opportunities.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
Restorer
Kam Clean Restoration, Bermuda
Bermuda
- Key Strengths: Restoration services, Damage assessment, Project management, Health & safety protocols
- Job Responsibilities:
- Performed restoration and cleaning services for properties affected by water, fire, and mold damage.
- Assessed the damage and provided solutions for restoration and repair.
- Worked closely with clients to ensure satisfaction and timely completion of restoration projects.
- Ensured adherence to safety and environmental protocols during all restoration processes.
- Led restoration projects, ensuring compliance with safety regulations and industry standards.
- Trained and mentored junior staff on effective restoration techniques and equipment usage.
- Coordinated project timelines, managing multiple restoration tasks to meet client deadlines.
- Maintained safety standards throughout all phases of the restoration process, minimizing risks to workers and preserving structural integrity.
Pools and Grounds Supervisor
Hamilton Princess and Beach Club, Bermuda
Bermuda
- Key Strengths: Pool management, Grounds keeping, Landscaping, Water chemistry, Team leadership
- Job Responsibilities:
- Supervised the daily operations and upkeep of all pools and outdoor grounds, maintaining cleanliness, safety, and aesthetic appeal for the resort.
- Managed a team of pool and grounds staff, ensuring the highest standards of pool equipment maintenance, groundskeeping, and landscaping.
- Conducted thorough inspections of pool equipment and outdoor areas, identifying potential issues and addressing them proactively to avoid downtime.
- Ensured optimal pool water chemistry through regular testing, maintenance, and balancing, providing a safe and inviting environment for guests.
- Collaborated closely with the maintenance team to ensure any facility-related issues were swiftly addressed, with minimal guest disruption.
- Supervised daily maintenance of grounds, ensuring high standards of aesthetics and safety.
- Trained and mentored staff on best practices in landscaping and equipment operation.
- Conducted regular inspections of facilities to ensure compliance with operational standards and regulations.
- Maintained diverse landscape, monitoring plant health, aesthetics, and irrigation systems.
- Coordinated with management to establish seasonal landscaping plans aligned with guest experiences.
- Led initiatives to enhance sustainability practices within grounds operations, promoting environmental stewardship.
Assistant Chief Steward
Fairmont Hamilton Princess, Bermuda
Bermuda
- Key Strengths: Inventory management, Hygiene & Sanitation, Staff training, Problem-solving, Time management, Budgeting & cost control, Pre-opening skills
- Technical Skills: MS Office (Word, Excel, PowerPoint), Watson, Adaco, Micros
- Job Responsibilities:
- Oversee inventory management of chinaware, glassware, and silverware.
- Manage F&B beverage inventory, monthly reporting, and reordering.
- Provide training on chemical usage and hygiene standards.
- Supervise the department’s staff, including creating weekly duty schedules.
- Member of the Health & Safety Team, ensuring high standards of hygiene and safety.
- Experience with forecasting and budgeting.
- Led initiatives to streamline processes, resulting in increased operational effectiveness within the department.
Stewarding Kitchen Porter
Fairmont Hamilton Princess, Bermuda
Bermuda
- Acting Supervisor (2010 - 2011)
- Key Responsibilities:
- Supervised sanitation of kitchen equipment and maintained cleanliness.
- Trained kitchen stewards and ensured proper dish and silverware handling.
- Reviewed event orders, set up, and maintained banquet functions.
- Managed breakage and chipped item inventory and repairs.
- Maintained cleanliness and organization of kitchen areas to meet health and safety standards.
- Operated dishwashing equipment efficiently to ensure hygiene compliance and operational readiness.
Maintenance Manager
Hamilton Princess and Beach Club, Bermuda
Bermuda
- Current
- Key Strengths: Preventive maintenance, Equipment repair, Facility management, Guest satisfaction, Operational efficiency, Contractor management, Safety compliance
- Job Responsibilities:
- Prepare and monitor the annual engineering operating budget and capital planning capital budget.
- Manage inventory, purchase replacement parts, and track supply costs.
- Source external contractors, negotiate service contracts, and supervise outside vendor work
- Supervise, train, schedule, and evaluate engineering and maintenance staff.
- Manage departmental payroll and enforce compliance with minimum engineering standards.
- Collaborate with other departments (Housekeeping, Front Office, F&B) to address maintenance requests promptly and minimize guest disruption.
- Managed facilities effectively without the Director's presence, ensuring continuous smooth operation.
- Achieving an 89 score EHC inspection in 2024, a significant increase from the previous year.
- Focused on proactive maintenance, reducing the chances of disruptions and downtime.
- Demonstrated effective control over the department's budget, contributing to cost savings.
- Emphasized preventive maintenance, which helped in minimizing unexpected issues and improving overall efficiency.
- Fostered a motivated and well-trained team, ensuring high performance and engagement.
- Addressed unexpected challenges with timely and efficient solutions, maintaining smooth operations.
- Directly contributed to high levels of guest satisfaction and maintained a focus on safety of Hotel/Staff dorms/Beach Club property during the Hurricane seasons.
- Introduced improvements that boosted the department’s needs like payroll/scheduling and planning the vacation calendar so every colleagues fairly treated.
- And achieving 95% changes out from incandescent light to LED light in the hotel and Staff Dorms and warehouse and overseeing operation Marina Dock in absence of dock master is challenging during inclement weather.
- Opening and closing seasonal of 1609 and Beach Club organizing equipment's service Maintenance from third party vendor and in house maintenance.
- Maintenance fleet service quarterly service maintenance and handling emergency request for Mini Buses/Trucks/Golf Carts
Kitchen Steward
Holiday Inn Hotels & Resorts, Pune, India
India
11.1995 - 04.2000
- Managed stewarding department operations in the absence of senior staff.
- Ensured cleanliness and maintenance of banquet functions, kitchen equipment, and work areas.
- Oversaw dishwashing operations and managed the storage of kitchen equipment.
- Operated dishwashing equipment efficiently to support food service operations during peak hours.
- Trained new team members on proper cleaning procedures and equipment usage to ensure consistency.
Maintenance and Lathe Machine Apprentice
Sunil Engineering, Pune, Maharashtra, India
India
09.1992 - 10.1995
- Assisted in electrical, plumbing, and general building maintenance.
- Set up machinery, performed preventive maintenance, and quality control checks.
- Managed machine operations to ensure efficiency and safety.
- Operated machinery and tools to support production processes efficiently.
- Assisted in assembling components for engineering projects, ensuring quality standards.
Education
Diploma - Marine Boilers
Alison Online Certification
ONLINE07-2024
Diploma - Electrical Engineering
Alison Online Certification
ONLINE07-2024
High School Certification (HSC) - undefined
D High School
Patna, Bihar01-1992
Secondary School Certification (SSC) - undefined
Saraswati Vidyalaya School
Pune, Maharashtra01-1989
Skills
- Expertise in Energy Management Systems (EMS) and Building Management Systems (BMS)
- Advanced proficiency with Watson, Birch Street, Adaco, and Micros
- In-depth knowledge of preventive maintenance for HVAC, laundry equipment, kitchen equipment, and central plant systems
- Strong understanding of pool water chemistry balancing and pool equipment maintenance
- Familiar with fleet service maintenance and general property maintenance operations
- Preventive Maintenance
- Project management
- Safety protocols
Accomplishments
- Employee Engagement Score 8.5 in 2024
- Complete 3 out of the 5 annual initiatives for Environmental, Sustainability and Governance (ESG) and Diversity, Equity and Inclusion (DEI)
- Achieve an LQA standard in Product and Facilities of 83%
- Implement POMEC training and refresher series for H&S and operations. Target is to complete 20 to 24 proposed trainings.
- Implementing 20-24 POMEC training and refresher sessions focused on health, safety, and operational excellence to elevate skills and ensure compliance across the engineering team.
- Perfect attendance (2014)
- Leader of the Quarter (2014)
- Department of the Quarter (2011, 2013)
- Star of the Month (January 2010, November 2011)
- Bass Hotel & Resorts Torch Bearer Award (1998)
- Best Employee of the Year (1996, 1997)
- Certificate of Appreciation, 32nd All India Hotels and Restaurants Convention (1996)
Languages
English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Personal Information
Timeline
Kitchen Steward
Holiday Inn Hotels & Resorts, Pune, India
11.1995 - 04.2000
Maintenance and Lathe Machine Apprentice
Sunil Engineering, Pune, Maharashtra, India
09.1992 - 10.1995
Sales & Marketing Representative
Y-Music World, Pune, India
Restorer
Kam Clean Restoration, Bermuda
Pools and Grounds Supervisor
Hamilton Princess and Beach Club, Bermuda
Assistant Chief Steward
Fairmont Hamilton Princess, Bermuda
Stewarding Kitchen Porter
Fairmont Hamilton Princess, Bermuda
Maintenance Manager
Hamilton Princess and Beach Club, Bermuda
- Current
Diploma - Electrical Engineering
Alison Online Certification
High School Certification (HSC) - undefined
D High School
Secondary School Certification (SSC) - undefined
Saraswati Vidyalaya School
Diploma - Marine Boilers
Alison Online Certification